IT Application Support Developer

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Essa posição é para atuar em modelo híbrido.

Who will you be working with?
In this role, you will be working with our best-in-class IT Operations team, which drives operational excellence and continued automation in supporting business applications. This role will develop break-fix solutions and enhancements to reduce ticket volume and automate repeatable support tasks. This role will partner with key functional stakeholders, product team members, and support to develop deep technical domain expertise within the global operations applications.

How will you make a difference?
As a member of the Global IT Operations Support team, you will provide technical expertise leveraging the DevOps methodology, including Kubernetes, Docker, SDLC, CI/CD, Cloud, Microservice Design, and Monitoring. You will be responsible for supporting and developing business applications with the technical knowledge to do so. One of the main applications this role will be supporting is the Supply Chain Connect platform application, internally developed and used for managing sourcing, fulfillment, quality, and supply base interactive processes. This application includes several interfaces. This role serves as a technical domain expert for continued maintenance and support and will ensure data quality, ongoing break-fix development, and support automation for continual improvement.

What do we want to know about you?
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Bachelor's degree in computer science or "STEM" major (Science, Technology, Engineering, and Math) or equivalent experience.
• Proven experience as a Software Engineer or a Full-Stack Developer.
• Experience in developing against HTML, CSS, Angular JS, Java, JBoss, Apache, Tomcat, J2EE, Springboot, Microservices, Restful Webservices, Postgres PL/SQL.
• Experience with Linux, CI/CD, AWS, Terraform.
• Experience with Informatica or Appworx, Swagger, and Postman or Akana.
• Strong analytical and problem-solving skills, ability to manage multiple priorities and deliver business needs on timeline.
• Strong communication and interpersonal skills, ability to collaborate effectively with cross-functional teams.
• Excellent verbal and written communication skills.
• Highly self-motivated, disciplined, and a team player.
• Demonstrated experience in operations support.
• Advanced/Fluent English.

What will your typical day look like?

• Manage incidents, service requests, and problems for multiple applications in ServiceNow.
• Facilitate outages with bridge calls, pull in required resources/skillsets, and communicate updates
• Work along with the Support team to coordinate advanced troubleshooting techniques on critical, highly complex user problems
• Resolve incidents and service requests for L3 level issues
• Design, develop, test, communicate, and deploy break-fixes and prevent the recurrence of issues
• Create change requests, implementation plans, and rollback plans for developed changes
• Identify and execute on the development of automation opportunities to drive efficiencies in support
• Understanding of best coding practices, adhering to all the software architectural and Security standards
• Assist, guide, and troubleshoot with the Support team to resolve customer issues of a technical nature
• Work with teams through Agile development practices
• Conduct daily calls with the Support & Development team to drive faster resolution and escalate during SLA misses.
• Drive KPI metrics for the applications in support and have weekly calls with Functional teams to showcase the metrics.
• Perform user access and audit reviews for the applications.
• Queue ticket management to ensure incidents are resolved on a priority basis.
• Align to security controls, mitigate and resolve security risks, and complete security reviews.
• Document standard operating procedures for issue resolution to provide to L1/L2 support resources
• Collaborate with IT teams to ensure data quality of interfaces for data moving between systems
• Facilitate deployment and release activities, including communication and additional support coverage
• Develop and update chef scripts.

Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.