Senior Associate Account Partner

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Job Category

Customer Success

Job Details

About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

• We are currently seeking an Associate Account Partner to join our growing Customer Success team. Ideal candidates should be high-energy, driven professionals who are knowledgeable of technology and have solid business-to-business sales and account management experience. offers a fast-paced, innovative environment where you will be empowered to uncover customer needs and position compelling service offerings to help customers unlock value and achieve success. You will generate pipeline by finding opportunities within our customer base, work closely with license sales, articulate how our services can tackle customer challenges and enable them to get the most out of their investment in our technology. You need to be a self-starter, take initiative, consistently meet or exceeded quota and have experience closing deals less than $250K. Our goal is to build an organization of hard-working, bold Associate Account Partners, committed to our mission and passionate about winning, but able to balance this with a supportive, healthy environment and lifestyle. At Salesforce, integrity and reliability are as meaningful as talent and effort.

Responsibilities

• Identifying and crafting new qualified opportunities within current customer base, progressing those deals through a sales cycle to closed won
• Engage with license sales team and customers using a consultative selling approach that positions Salesforce Services and the Associate Account Partner as a long-term trusted advisor
• Tenacious and professional attitude to drive pipeline primarily through remote channels (phone, email, etc)
• Build compelling vision and clearly communicate our entry point services solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
• Build a positive impression with our customers by providing them with a special experience
• Collaborating with business development and core selling teams on account strategy
• Apply industry expertise and business insight to understand a client's motivation, business drivers, strategic goals and objectives, and desired business outcomes
• Meet or exceed quota
• Partner with the Customer Success ecosystem to ensure customers are optimizing their Salesforce investment

Minimum Qualifications

• 3+ years of consultative sales experience including 2+ years of inside/field sales experience
• Experience with sophisticated customer situations
• Proven track record to develop and maintain Director, VP or C-level relationships where you are recognized as a trusted advisor
• Solid understanding of business processes (e.g. Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.
• Deep understanding of customer success principles, approaches and considerations
• Ability to travel

Desired Skills

• Experience in Salesforce's applications and value proposition
• Software and/or IT consulting sales experience
• Knowledge of Salesforce product and platform features, capabilities, and best use
• Ability to prioritize, multi-task, and perform optimally under pressure
• Highly collaborative and consultative work style, ability to thrive in a high velocity, highly multifaceted work environment

Accommodations

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Posting Statement

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