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Engagement Manager

38 minutos atrás

San Salvador, Brasil Teamswell Tempo inteiro

ENGAGEMENT MANAGER

Teamswell is a high-growth nearshore outsourcing company working for US companies. Our mission is to help small and medium-sized US businesses grow and become more profitable by having access to highly engaged, skilled, and experienced talent at a fair price, and to generate career opportunities for bilingual professionals in Latin America with fair compensation and professional and personal growth opportunities.

We are currently looking for an Engagement Manager, The Engagement Manager plays a critical role in supporting the CEO and ensuring the business runs smoothly, efficiently, and with clarity. This position partners closely with leadership to manage priorities, keep projects moving forward, and build the systems and processes that enable sustainable growth. The ideal candidate brings structure to complexity, operates with high ownership, and is comfortable working across strategy, execution, and communication.

In Teamswell every team member has an instrumental role and impact on the success of our business and our client's success, so we seek to have highly motivated individuals who thrive in a fast-paced work environment, who are intelligent, eager to work hard, reliable, and able to communicate effectively with all levels of an organization. Our Engagement Manager will possess the skills and experience required, as well as a positive attitude and ability to solve complex problems and work in a fast-paced and rapidly changing environment. We value people who are good communicators, quick learners, scrappy about finding creative solutions to problems, and conscious of their work quality. We expect all our team members to deliver excellence in both technical expertise as well as in their everyday relationships with their team.

CORE RESPONSIBILITIES

Founder Support & Priority Management

  • Partner closely with the CEO through regular check-ins to review priorities, decisions, and upcoming initiatives.
  • Triage incoming communications and identify what truly requires the CEO's attention.
  • Draft, organize, and manage external communications when appropriate.
  • Clearly summarize conversations, decisions, and next steps to ensure alignment and follow-through.

 Operations & Project Ownership

  • Track projects, deadlines, and follow-ups across the business.
  • Break down large initiatives into clear, actionable steps and timelines.
  • Proactively identify blockers and propose practical solutions to keep work moving forward.
  • Ensure teams, contractors, and clients have clarity around expectations and deadlines.
  • Maintain consistency in how work is run, documented, and communicated.

Process, Documentation & Systems

  • Move forward long-standing or stalled projects such as SOPs, contracts, and training materials.
  • Document workflows so processes can be repeated, delegated, and improved.
  • Own and manage core operational systems, including HoneyBook or other selected platforms.
  • Set up, maintain, and optimize workflows, records, and automation.
  • Continuously identify opportunities to simplify, streamline, and improve how work gets done.

REQUIRED EXPERIENCE & QUALIFICATIONS

  • Proven experience in operations, project coordination, or founder-led environments.
  • A systems-first mindset with the ability to think several steps ahead and bring order to complexity.
  • Executive presence and comfort working closely with leadership and handling sensitive information.
  • Operational agility: the ability to shift between high-level strategy and detailed execution.
  • Strong technical aptitude, with experience using CRMs or operations platforms (HoneyBook is a plus) and the ability to learn new tools independently.
  • High ownership, reliability, and consistency, with a strong track record of follow-through.