Data Center Technician DCT

Location:

• Vinhedo/SP

Location

• Vinhedo/SP

Responsibilities

• Provide post-sale technical support on-site to carry out reactive and proactive tasks.

• Perform installation services for new equipment as required.

• Serve as a Data Center Technician for OCI, diagnosing and resolving data center hardware and network infrastructure issues using ORACLE's diagnostic tools.

• Record work performed in Jira/GSI/MOS/others. Document and progress assigned tasks through their various states in the task management system.

• Complete and have the customer service report signed when applicable.

• Installation or dismantling of racks, including data center equipment stacks, such as servers, network devices, wiring infrastructure, monitoring systems, powering up, and handing over servers to internal provisioning teams.

• Monitor data center environments using tools or "walk-through" routines among racks.

• Dismantle data center hardware.

• Work in a team to support 24x7 operations.

• Provide training and mentoring for new engineers.

• Assist with onboarding new DCTs in clarifying technical doubts and the process of using tools.

• Assist in monitoring customer satisfaction management related to on-site support.

• Collaborate with the telephone or remote support group to resolve faults customers report.

• Monitor and respond in a ticket issuance environment used and monitored by multiple teams and internal service owners of ORACLE OCI.

• Maintain the inventory process, request spare parts, and return defective parts as needed.

• Efficiently implement structured cabling tasks, labeling, and troubleshooting of fiber/copper/telecommunications cables.

• Capable of following a standard technical operating procedure (SOP).

• Support on-call activities at the OCI Data Center when applicable.

• Assist Management, as required, to monitor and resolve issues related to specific customer satisfaction.

• Provide a high level of customer satisfaction through the effective delivery of service and technical support programs.

• Capable of identifying and solving a wide range of problems.

• Ensure that their process generates and provides the expected outputs.

• Always focused on meeting customer requirements and needs.

• Generate corrective actions when necessary.

• Address risks and opportunities when necessary and generate appropriate actions.

• They should be able to complete small projects independently and work with their manager on planning and completing larger local projects.

Authority and Decision Making

• Largely execute their role within policies and procedures.

• The position's duties are varied and complex, utilizing independent judgment.

• May have the leading role in projects.

• As an individual leader and team member, I provide direction and guidance to others.

Basic Education:

• Professional in Systems Engineering, electronics, and electrical; bachelor's in computer science, Information Systems, or equivalent work experience.

Additional Training:

• Knowledge of Linux, and Networks.

• Understanding of Datacenter and IT hardware concepts.

• Networking fundamentals (DNS, TCP/IP, routing, etc.).

• Experience handling reactive or mission-critical cases in post-sale support and production environments.

• Requires proficiency in English.

• Preferably proficient in Spanish.

Experience

• Relevant experience working in IT environments;

• Desirable experience in data centers.

• Desirable experience in handling and implementing Structured Copper/Fiber Cabling and connectivity testing.

• Desirable experience or basic knowledge in electrical and/or cooling systems concepts within the data center.

Desirable Certifications

• CDCTP - Certified Data Center Technician Professional.

• CNIT  - Certified Network Infrastructure Technician.

Career Level - IC3