Voice/contact center designer
1 semana atrás
Why this role matters At BT International, We serve customers in over 180 countries, helping multinational businesses transform digitally. We deliver secure, high-performance networks and IT solutions that connect people and data wherever they are. Our strategy is to be brilliant in what we do best , making it easier for customers to work with us , and delivering scalable, repeatable solutions backed by outstanding service and market-leading security . As a Senio r Unified Communications / Contact Center Designer , you'll be at the heart of this journey — designing technical solutions that meet customer needs, support growth, and shape the future of digital connectivity. What you'll be doing In this role, you will: Work on solution designs for customer projects, mainly in-life services but also new builds and transformations. Design and deliver technical solutions that align with governance and gold standards. Ensure your designs are scalable, adaptable, and cost-effective. Escalate risks or cost issues when needed. Present and explain technical designs to internal and external audiences. Collaborate across offices and remote teams to deliver exceptional service. Your responsibilities Capture and translate business requirements into high-quality technical solutions. Contribute to issue resolution during design and delivery phases. Review and validate new and in-life products and services. Support customer migration planning, change management, and impact assessments. Troubleshoot and support resolution of technical issues, including root cause analysis. Ensure all designs follow architectural principles and strategy. Suggest and support improvements to internal processes. Skills & experience we're looking for Core skills – We should be able to work independently on the following matters: Requirements gathering & analysis UC / CC Solution design & delivery Business analysis & commercial awareness Troubleshooting & root cause analysis Technology migration Change and incident management Soft skills & mindset Strong communication & presentation skills Ability to negotiate and develop proposals Growth mindset & continuous learning attitude Inclusive, collaborative approach to teamwork Learning agility — adapt quickly to new tools and technologies Technical knowledge +5 years' experience in Unified Communication / Contact Center technologies & protocols Design and deploying Cisco Voice / Cisco Contact Center solutions is mandatory Contact Center Solutions (Genesys / Webex / Five 9) and Voice, Collaboration (MS Teams / Zoom / Webex) is a plus Understanding enterprise IT and cloud-based environments for UC and CC Solutions Advanced English is mandatory What's in it for you Opportunity to design solutions that impact global industries. Exposure to cutting-edge technologies Career growth in solution design and architecture. Work with a diverse, international team shaping the future of digital transformation. If you enjoy solving complex technical challenges, designing innovative customer solutions, and want to grow your career in a global, collaborative environment, this role is for you
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