Director, Products and Solutions

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Products and SolutionsOverview

• Acts as a business owner and manages long-term and short-term strategic initiatives for Credit, Debit and Prepaid products.

• Roles in this family oversee product evolution, establish go-to-market strategy, optimize products and resources, implement incremental improvements within the product's life cycle, conduct ongoing care and maintenance, and manage P&L.

Responsibilities

• Drive tangible data-driven business outcomes at the product level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance

• Interpret and apply program vision and strategy to product strategy and roadmap for the Products they manage, clearly communicating it to key stakeholders on an ongoing basis

• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience. Partner with Delivery and Servicing teams (GCC, CTS, Biz Ops) to ensure that Products are easy to deploy and deliver a great experience during operation

• Demonstrate depth of knowledge of their Product and the ecosystem in which it operates (e.g. regulatory, legal, technology, competitive environment). Apply this knowledge to the development of winning Product strategies

• Demonstrate awareness of Mastercard's broader Product offering and the ability to leverage Products from other business areas to augment Product capabilities

• Drive the delivery of key product enhancements and partner with Guild members to deliver (e.g. CX&D, Product Management – Technical)

• Understand the Software Development Lifecycle and manage any barriers or obstacles to deliver capabilities on time and budget in partnership with the Product Management-Technical Guild.

• Leverage data to quickly identify Product performance challenges, creating proactive plans to drive usage and revenues. Use data-driven analysis to prioritize resources to deliver against the plan

• Ensure that the broader Mastercard organization is enabled to sell focus Products by creating compelling communications & marketing content in partnership with Marketing

• Lead cross-functional teams (e.g. Product, Product Management-Technical, CX&D) in the development of business requirements to achieve Product objectives

• Provide regular coaching and feedback to direct reports and partners to grow individual functional skills, experience and leadership capabilities

• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework

• Demonstrate a commitment to continuous learning by leveraging the learning & development curriculum to augment existing knowledge, skills and experiences

• Develop talent and provide timely feedback, coaching in the moment, and mentoring

• Demonstrate and drive Mastercard Way behaviours through their behaviour, recognitions, coaching, and employee engagement.

Experiences

• Proven ability to lead in a matrix environment

• Can deliver high quality products/services in a high growth environment where priorities shift rapidly

• Ability to use hard data and metrics to back up assumptions and develop business cases

• Demonstrated ability to operate with complete independence and autonomy

• Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams

• Extensive experience building and launching products

• Can communicate to executives, peers, and staff with impact, eloquence, and authenticity

• Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual product teams across the organization

• Experience translating strategies into product launches and implementation plans in multiple markets

• Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring Decisions

• Demonstrated experience as people manager with the ability to attract, recruit, and develop product talent

• Successful track record strategically managing P&L for multiple Mastercard projects and products

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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