Travel Security Coordinator

Há 4 dias

São Paulo, São Paulo, Brasil Control Risks Tempo inteiro R$40.000 - R$60.000 por ano

Control Risks is seeking a Coordinator to support travel security for a prominent technology client.

The Travel Security Coordinator plays a critical role in ensuring the smooth and efficient travel security operation of our business. This role involves a blend of customer support, logistics coordination, and data analysis. The ideal candidate is highly organized, detail-oriented, and possesses excellent communication and problem-solving skills.

Tasks and responsibilities

Support Tickets

  • Respond promptly to support tickets submitted by employees travelling to higher risk countries, utilizing holding messages or canned responses as appropriate
  • Accurately route support tickets according to established standard operating procedures
  • Escalate re-opened and complex support tickets to the Operations Manager

Transportation Requests

  • Monitor transportation requests and ensure operations run smoothly and efficiently
  • Provide support to users experiencing issues with transportation requests within the same business day
  • Proactively coordinate with client-vetted transportation suppliers to address and resolve any obstacles
  • Escalate unresolved transportation issues to the Operations Manager for further action

Documentation and Analysis

  • Maintain detailed and accurate records of all transportation-related issues and their resolution.
  • Develop and implement standardized data collection procedures from various sources, ensuring accuracy and completeness
  • Analyze current administrative processes on a monthly or quarterly basis, as requested by the client, to identify inefficiencies and areas for improvement
  • Translate complex data and concepts into clear and concise insights
  • Generate monthly reports that provide insights into operational performance
  • Design and produce high-quality slide deck presentations
  • Develop and maintain a well-organized and easily accessible system for team documentation and shared drives.

Experience and education:

  • 3-4 years of experience in a role involving customer support, logistics coordination, or data analysis.
  • Bachelor's degree in relevant field of study

Skills:

  • Excellent written and verbal communication skills in English and Portuguese required. Spanish abilities desirable.
  • Strong organizational and time management skills.
  • Ability to apply data analysis tools (e.g., Excel, SQL, Python, R, or similar) and techniques to interpret and present complex information
  • Proficiency in Microsoft Office Suite or similar software.
  • Proven ability to thrive in a fast-paced environment.
  • Ability to work independently and as part of a team.
  • Excellent teamwork skills with a demonstrated ability to collaborate effectively.

  • Travel Security Coordinator

    Há 4 dias

    São Paulo, São Paulo, Brasil Control Risks Tempo inteiro R$40.000 - R$60.000 por ano

    Control Risks is seeking a Coordinator to support travel security for a prominent technology client. The Travel Security Coordinator plays a critical role in ensuring the smooth and efficient travel security operation of our business. This role involves a blend of customer support, logistics coordination, and data analysis. The ideal candidate is highly...

  • Travel Security Coordinator

    Há 2 dias

    São Paulo, São Paulo, Brasil Control Risks Tempo inteiro R$40.000 - R$80.000 por ano

    Control Risks is seeking a Coordinator to support travel security for a prominent technology client.The Travel Security Coordinator plays a critical role in ensuring the smooth and efficient travel security operation of our business. This role involves a blend of customer support, logistics coordination, and data analysis. The ideal candidate is highly...

  • Director B2B Travel

    1 semana atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$120.000 - R$240.000 por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Director B2B Travel

    4 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Overview B2B Travel is a key vertical within Mastercard's Corporate Solutions strategy, encompassing payment flows between online travel agencies (OTAs), airlines, hotels, rental car companies, and other travel ecosystem participants. This role will focus on strengthening relationships with issuing partners, supporting the successful implementation of...

  • Director B2B Travel

    4 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    OverviewB2B Travel is a key vertical within Mastercard's Corporate Solutions strategy, encompassing payment flows between online travel agencies (OTAs), airlines, hotels, rental car companies, and other travel ecosystem participants. This role will focus on strengthening relationships with issuing partners, supporting the successful implementation of...

  • Director B2B Travel

    3 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Director B2B Travel - Market DevelopmentOverviewB2B Travel is a key vertical within Mastercard's Corporate Solutions strategy, encompassing payment flows between online travel agencies (OTAs), airlines, hotels, car rental companies, and other travel ecosystem participants. This role will focus on enabling and expanding acceptance across the travel value...

  • Director B2B Travel

    1 semana atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro R$120.000 - R$240.000 por ano

    Job Title:Director B2B Travel - Market Development Overview:Director, B2B Acceptance for Travel, Market DevelopmentWho is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and...

  • Manager, B2B Travel, Business Development

    Há 6 dias

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro US$104.000 - US$130.878 por ano

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • Manager, B2B Travel, Business Development

    3 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Manager, B2B Travel, Business Development Join to apply for the Manager, B2B Travel, Business Development role at Mastercard Overview B2B Travel is a key vertical within Mastercard's Corporate Solutions strategy, encompassing payment flows between online travel agencies (OTAs) and airlines, hotels, car rental companies, and other travel ecosystem...

  • Manager, B2B Travel, Business Development

    3 semanas atrás

    São Paulo, São Paulo, Brasil Mastercard Tempo inteiro

    Overview B2B Travel is a key vertical within Mastercard's Corporate Solutions strategy, encompassing payment flows between online travel agencies (OTAs) and airlines, hotels, car rental companies, and other travel ecosystem participants. This role will focus on strengthening relationships with issuing partners, supporting the successful implementation of...