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Implementation Specialist
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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Specialist in EMEA.In this role, you will guide new customers through a successful and high-quality implementation journey, ensuring they adopt the platform effectively and achieve fast time-to-value. You will manage end-to-end onboarding projects, act as a trusted partner to stakeholders, and support customers through change management while tailoring solutions to their operational needs. Working closely with cross-functional teams, you will help shape best practices, refine internal processes, and champion a customer-centric mindset throughout all stages of deployment. This is a role for someone who thrives in a thoughtful, detail-oriented, remote-first environment and enjoys solving complex challenges with both technical insight and strong communication skills.AccountabilitiesManage and execute full implementation projects for both Mid-Market and Enterprise customers, from scoping to delivery.Build strong customer relationships by proactively guiding stakeholders, aligning expectations, and ensuring transparent communication at each stage.Develop detailed implementation plans, coordinate milestones, and drive accountability across internal and external teams.Lead customers through change management, helping them adopt new workflows and processes smoothly.Apply your technical understanding of complex software solutions to configure setups, troubleshoot issues, and provide expert recommendations.Advise customers on best practices to maximize value and support long-term success.Identify recurring patterns, propose improvements for customer onboarding, and collaborate cross-functionally to enhance product and process efficiency.Represent the customer's voice internally to ensure solutions remain aligned with their needs and desired outcomes.RequirementsExtensive experience managing end-to-end software implementations or onboarding projects for complex or configurable products.Strong project management capabilities, from defining workstreams to delivering on milestones in remote-first environments.Excellent communication skills, with the ability to simplify complex concepts and ask precise clarifying questions.Strong customer-centric mindset, with the ability to build partnerships, maintain engagement, and serve as a trusted advisor.Demonstrated experience supporting change management and guiding customers through new systems and workflows.Solid technical curiosity and aptitude for understanding product intricacies and configuration logic.Strong problem-solving abilities, using data and structured thinking to drive decisions.High attention to detail, strong documentation habits, and a process-oriented approach.Ability to collaborate cross-functionally with Product, Engineering, Success, Sales, and Operations.Adaptability, comfort with evolving environments, and enthusiasm for continuous improvement.Willingness to travel occasionally (
