Revenue Operations Manager

Há 21 horas

São Paulo, São Paulo, Brasil Kronoos Tempo inteiro

Vaga: Revenue Operations Manager (RevOps) – Customer Success & Operations

Sobre a posição

Buscamos um(a) Revenue Operations Manager (RevOps) para atuar de forma estratégica e operacional na área de Customer Success, com foco em planejamento, eficiência operacional, estruturação de processos e escalabilidade.

Essa pessoa será responsável por conectar CS, Comercial, Produto e Financeiro, garantindo previsibilidade de receita, eficiência nos fluxos operacionais e excelência na jornada do cliente.

Principais responsabilidades

  • Estruturar, revisar e otimizar processos de Customer Success, desde onboarding até retenção e expansão
  • Atuar no planejamento operacional e estratégico da área de CS
  • Criar e acompanhar KPIs e métricas como churn, NRR, LTV, CAC, expansão, SLA e produtividade
  • Implementar e evoluir práticas de Revenue Operations (RevOps) integrando CS, Vendas e Financeiro
  • Mapear gargalos operacionais e propor melhorias contínuas focadas em eficiência e escala
  • Estruturar playbooks, fluxos, SLAs e rotinas operacionais
  • Apoiar a liderança com dashboards, relatórios gerenciais e análises de performance
  • Trabalhar de forma próxima ao time de tecnologia/produto para automação de processos
  • Garantir governança, previsibilidade e padronização das operações de CS

Requisitos

  • Experiência prévia em Customer Success Operations, Revenue Operations, Planejamento ou Operações
  • Forte capacidade analítica e visão sistêmica de negócios
  • Experiência com estruturação de processos, indicadores e eficiência operacional
  • Vivência com métricas de receita recorrente (SaaS ou modelos similares)
  • Experiência com ferramentas como CRM, ferramentas de BI, planilhas avançadas, Jira, Notion ou similares
  • Capacidade de atuar de forma transversal entre áreas
  • Perfil organizado, orientado a dados e melhoria contínua

Diferenciais

  • Experiência em empresas SaaS, legaltech, fintech ou B2B
  • Conhecimento em automação de processos e ferramentas de CS
  • Vivência em ambientes de crescimento acelerado (scale-ups)
  • Experiência com planejamento de capacidade e forecasting

Perfil esperado

  • Mentalidade de dono(a)
  • Forte orientação a resultados
  • Excelente comunicação com áreas técnicas e de negócio
  • Capacidade de estruturar o caos e transformar operação em escala

Benefícios e Remuneração

  • Contratação PJ
  • Plano de Saúde
  • Gympass
  • Férias
  • Vale Refeição
  • Vale Transporte
  • Regime Híbrido (Av. Paulista), com presencial 2 vezes na semana

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