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Senior Revenue Operations

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Location: Mexico City (CDMX) or São Paulo (Brazil)

Work mode: Hybrid / On-site preferred

Reporting to: CEO

Type: Full-time | Individual Contributor (no team management)

Role Overview

  • We are looking for a Senior Revenue Operations Individual Contributor to own and operate the commercial execution layer of the company.
  • This role will not manage a team and is designed for a senior professional who can operate with high autonomy. The person in this role cannot depend on the CEO for day-to-day decision-making and is expected to independently identify problems, propose solutions, and execute.
  • The role acts as a service function across Sales, CAMs, Sellers/Partners and Leadership, translating commercial strategy into daily execution, processes, systems and measurable outcomes.
  • This role must be based in CDMX or São Paulo. Proximity to commercial teams and operations is critical.

Key Responsibilities

  • Revenue & Sales Operations
  • Design, operate and continuously optimize the commercial pipeline
  • Define deal stages and workflows by deal type (direct sales, sellers, partnerships)
  • Identify bottlenecks across the funnel and implement solutions independently
  • Improve sales velocity, activation and retention through process clarity and execution
  • Sales Enablement & Operational Support

Create and maintain:

  • WhatsApp and outreach scripts
  • call structures and follow-up flows
  • operational playbooks for Sales and KAMs
  • Standardize best practices and operational knowledge
  • Ensure teams have clear guidance on what to sell, how to sell and how to follow up
  • Cross-functional Service Role

Provide operational support to:

Sales team

  • KAMs
  • Sellers / partners
  • Align commercial promises with operational reality
  • Translate field feedback into actionable insights for Product and Leadership
  • Act as the operational reference point for revenue execution
  • Data, Metrics & Performance
  • Define and track actionable KPIs (conversion, sales cycle, activation, usage)
  • Build and maintain dashboards and reporting
  • Lead weekly reviews with clear, data-driven insights
  • Proactively flag what is not working and implement corrective actions
  • Decision-Making & Autonomy (Critical Requirement)
  • This role requires high autonomy and independent judgment.

The ideal candidate:

  • Does not rely on the CEO to make operational decisions
  • Is comfortable making informed decisions with incomplete information
  • Escalates strategically, not operationally
  • Owns outcomes end-to-end
  • Candidates who require constant validation or close supervision will not be a fit.
  • HubSpot – Mandatory Requirement
  • This role requires advanced, hands-on expertise in HubSpot.

The candidate must be able to:

  • Configure and manage complex pipelines
  • Build and maintain workflows and automations
  • Design and manage dashboards and reports
  • Create and manage custom properties and data structures
  • Use HubSpot as the core operating system for Revenue
  • HubSpot proficiency is non-negotiable.

Ideal Profile

Experience

  • 7–10 years in Revenue Operations / Sales Operations / GTM Operations
  • Experience in SaaS, marketplaces or hybrid business models
  • Prior experience as the sole owner of Revenue or Sales Operations
  • Experience operating in fast-paced, evolving environments
  • Working Style
  • Strong hands-on mentality
  • High ownership and accountability
  • Comfortable supporting multiple teams without formal authority
  • Direct, pragmatic and execution-focused
  • Able to operate without babysitting or micromanagement

Red Flags

  • Seeking to build or manage a team in the short term
  • Dependence on leadership for operational decisions
  • Overly corporate or process-heavy mindset
  • Discomfort operating in ambiguity
  • Not based in CDMX or São Paulo