Customer Service

Localização: Indaiatuba - SP
Por que se juntar a nós?
Estamos comprometidos em oferecer uma experiência excepcional aos nossos clientes e acreditamos que nosso time de Atendimento ao Cliente é essencial para isso. Ao integrar nossa equipe, você terá a oportunidade de atuar em um ambiente colaborativo, dinâmico e com foco em resultados, contribuindo diretamente para a satisfação e fidelização dos clientes.

O Que Você Fará
Como
Customer Service – Order Entry
, você será responsável por garantir que os pedidos dos clientes sejam processados com precisão e dentro dos prazos estabelecidos, oferecendo suporte completo durante todo o ciclo do pedido. Suas principais atividades incluem:

• Processar pedidos garantindo o cumprimento do On Time Delivery definido pela empresa.
• Inserir pedidos no sistema e manter dados atualizados.
• Informar clientes sobre prazos e status de entrega.
• Acompanhar pedidos de importação e enviar follow-up com expectativa de recebimento.
• Atualizar casos com previsões de importação.
• Confirmar disponibilidade de itens em estoque.
• Realizar atendimento via telefone, WhatsApp, chat e e-mail.
• Participar de reuniões internas e apoiar a equipe de suporte de vendas.
• Preencher planilhas de métricas relacionadas aos pedidos.

Requisitos Obrigatórios
O que você traz:

• Ensino Médio completo.
• Experiência comprovada em atendimento ao cliente (especifique tempo e tipo de atendimento).
• Boa comunicação verbal e escrita.
• Capacidade de resolver problemas e tomar decisões de forma eficiente.
• Empatia e foco na experiência do cliente.

Diferenciais (nice-to-have)

• Ensino superior ou técnico (cursando ou concluído).
• Conhecimento em sistemas de CRM ou plataformas de atendimento.

O Que Oferecemos

• Ambiente colaborativo e oportunidades de desenvolvimento profissional.
• Plano de saúde e odontológico.
• Vale-refeição e vale-transporte.
• Programas de treinamento e capacitação contínua.
• Horário flexível e possibilidade de trabalho híbrido (se aplicável).
• Política de diversidade e inclusão, valorizando diferentes perspectivas e experiências.

Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific
Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

This position is also eligible for bonus as part of the total compensation package.