Merchant Experience Improvement Specialist
Há 4 horas
About Us
Keeta, the international subsidiary of Meituan—the global delivery giant—is on a mission to transform food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we're taking innovation to the global stage. Our story began in 2023 in Hong Kong, China, where we became an industry leader in under a year. Building on that momentum, we entered Saudi Arabia in 2024 and soon expanded to over 20 cities. In 2025, we accelerated further, launching in Qatar, Kuwait, and the UAE within a remarkable 40-day span. This was followed by our entry into Brazil, progressing from a pilot in Santos and São Vicente to an official launch in São Paulo, with more destinations ahead.
What You'll Do
- Understand the basic operations of the food delivery industry. Identify the issues merchants encounter on various delivery platforms and gain insights into their genuine needs. 2.Based on merchant needs, drive the initiation, implementation, and achievement of results for various projects within the company. The projects include product projects and process improvements projects. 3.Establish a merchant experience indicator system, and guide the project advancement through the monitoring and operation of experience indicators.
What We Need From You
- Have certain operational experience in user experience. 2.Possess certain experience in building and operating indicator systems, familiar with various research tools, and methods for analyzing research results. 3.Possess certain project management capabilities, able to collaborate with multiple parties to ensure project outcomes are achieved. Have a certain product-oriented mindset. 4.Priority will be given to those familiar with the food delivery industry. Candidates with experience in internet companies are preferred. 5.Can use English and Portuguese as working languages.
What Makes This Role Exciting
- Join a startup-like business. Opportunity to participate in the design of key business processes and products. 2.Grow alongside rapidly expanding businesses. 3.Work with members from 32 countries and experience a diverse work environment.
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