Senior IT Support Engineer Level 3

Há 2 dias


São Paulo, São Paulo, Brasil Workana Tempo inteiro R$60.000 - R$120.000 por ano

Full-time | Remote | CST Coverage

We're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

What You'll Do
  • Handle escalations from Level 2 engineers.
  • Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.
  • Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.
  • Mentor Level 1–2 engineers, ensuring best practices.
  • Document escalations, infra changes, and project work.
  • Contribute to migrations and enterprise initiatives.

Requirements

  • 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
  • Strong Azure expertise (resources, policies, automation).
  • Advanced networking (firewalls, routing, VoIP troubleshooting).
  • Active Directory, Windows Server, Microsoft 365.
  • Excellent English for client-facing support.
  • Bonus: Mac support, ConnectWise/Datto familiarity.

Benefits

  • Weekdays: Noon–8pm CST
  • One weekend day: 8am–5pm CST
  • Days off: One weekday + one weekend day (2 total)
  • Device provided

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