Senior IT Support Engineer Level 3

Há 4 horas


São Paulo, São Paulo, Brasil Workana Tempo inteiro R$90.000 - R$120.000 por ano

Full-time | Remote | CST Coverage

We're hiring a Level 3 Engineer to provide advanced technical support and infrastructure expertise for our US-based MSP clients. This role is ideal if you thrive in complex problem-solving, infrastructure projects, and mentoring junior engineers.

What You'll Do
  • Handle escalations from Level 2 engineers.
  • Perform advanced Azure tasks: resource setup, policies, security, scripting, automation.
  • Support enterprise networking: firewalls, routing, VPNs, VoIP optimization.
  • Mentor Level 1–2 engineers, ensuring best practices.
  • Document escalations, infra changes, and project work.
  • Contribute to migrations and enterprise initiatives.

Requirements

  • 5+ years as a senior IT engineer / Level 3 in MSP or enterprise.
  • Strong Azure expertise (resources, policies, automation).
  • Advanced networking (firewalls, routing, VoIP troubleshooting).
  • Active Directory, Windows Server, Microsoft 365.
  • Excellent English for client-facing support.
  • Bonus: Mac support, ConnectWise/Datto familiarity.

Benefits

  • Weekdays: Noon–8pm CST
  • One weekend day: 8am–5pm CST
  • Days off: One weekday + one weekend day (2 total)
  • Device provided

  • IT Support Engineer

    1 semana atrás


    São Paulo, São Paulo, Brasil PPRO Tempo inteiro R$40.000 - R$60.000 por ano

    At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth Our strength lies in our diverse...

  • IT Support Engineer

    1 semana atrás


    São Paulo, São Paulo, Brasil PPRO Tempo inteiro R$104.000 - R$130.878 por ano

    At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength lies in our diverse global...

  • IT Support Engineer

    Há 4 dias


    São Paulo, São Paulo, Brasil Sur Tempo inteiro US$72.000 - US$90.000 por ano

    We are looking for a Senior Desktop Engineer to design, build, and maintain desktop applications for macOS and Windows environments. This role involves working across both system and application layers to deliver secure, high-performance experiences. You'll collaborate closely with product, QA, and support teams to ensure that all applications are stable,...

  • IT Support Engineer II

    2 semanas atrás


    São Paulo, São Paulo, Brasil PPRO Tempo inteiro R$40.000 - R$80.000 por ano

    At PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth.Our strength lies in our diverse global...


  • São Paulo, São Paulo, Brasil IT Labs Tempo inteiro R$80.000 - R$120.000 por ano

    We are looking for a Senior Frontend Engineer for a project within a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software.You will be building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity,...


  • São Paulo, São Paulo, Brasil HP Tempo inteiro R$120.000 - R$240.000 por ano

    This role is onsite client in São Paulo´-SPJob SummaryThe Sr. Onsite Video Support Engineer will serve as a dedicated primary technical liaison between Poly and a key account. This role is responsible for overseeing critical video conferencing technology areas, providing strategic account support, and maintaining advanced technical proficiency and industry...

  • IT Field Support Supervisor

    2 semanas atrás


    São Paulo, São Paulo, Brasil Publicis Re:Sources Tempo inteiro US$60.000 - US$80.000 por ano

    Company DescriptionWe are Re:Sources, the backbone of Publicis Groupe, composed of a group of stellar Advertising and Public Relations Agencies. We provide technological, financial, and operational solutions that enable Agencies to shine with their clients We have more than 100,000 people worldwide and continue to growOverviewThe IT Field Support Supervisor...

  • IT Technical Support

    1 semana atrás


    São José dos Campos, São Paulo, Brasil Boeing Tempo inteiro R$30.000 - R$60.000 por ano

    Job DescriptionAt Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.Boeing Brazilis seeking anIT Technical Supportwho will act as second level technical support...

  • IT Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil DoorDash Tempo inteiro US$80.000 - US$120.000 por ano

    About The TeamThe IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their...

  • IT Support Specialist

    2 semanas atrás


    São Paulo, São Paulo, Brasil DoorDash Brazil Tempo inteiro US$60.000 - US$80.000 por ano

    About the TeamThe IT Service Desk and IT Asset Management Teams provide complete, real-time support to DoorDash employees needing IT support or IT equipment. These teams partner closely with other areas of the business and IT to ensure we are always providing the highest level of support to our colleagues, ensuring they can do the best work of their...