IT Support Engineer

This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

IT Support Engineer
Adyen is seeking an experienced IT Support Engineer to provide comprehensive support to our teams and employees in resolving IT-related issues. In this role, you will go beyond first-line support, showcasing your proactive nature and eagerness to take on additional responsibilities. With a hands-on attitude and a genuine passion for assisting others, you will play a vital role in optimizing the productivity of our dynamic workforce.

What You'll Do

• Work together with a worldwide team to support all our employees with their IT related questions in an all Apple Mac environment
• You will be responsible for diagnosing and troubleshooting a wide range of IT challenges, starting from the initial setup of new users to providing assistance to colleagues with their IT inquiries. Additionally, you will play a key role in optimizing our processes and systems.
• Collaborating closely with team members across the globe, you will provide comprehensive support for Apple device issues, user and systems access, networking, and various other IT-related tasks.
• Your continuous focus will be on enhancing our global IT systems and functionalities, ensuring they remain up-to-date and aligned with evolving business needs.
• You will proactively analyze repetitive tasks and issues, employing automation techniques to streamline manual processes and improve overall operational efficiency.

Who You Are

• You have 3+ years of experience in IT support
• You have experience managing a large fleet of MacOS corporate devices leveraged by enterprise systems like JAMF or similar
• You have strong experience in helping people troubleshoot their IT related issues
• Knowledge of scripting languages such as Bash and Python, with practical skills in automating repetitive tasks and streamlining the end-user experience
• Can use a shell or terminal for administrative tasks, understands basic filesystem navigation, command flags, usage of included command line tools
• You have been administering internal services such as Google Suite, Zoom, Okta and LDAP
• You have experience with administrating onboarding sessions of new joiners and you have done IT user training in the past
• You are a flexible team player who has the ability to work independently and able make informed decisions
• You have experience with audio-visual (AV) equipment and troubleshooting in meeting rooms
• You have a good understanding of up to date IT security practices
• You have experience with writing and maintaining technical documentation
• You are able to travel to domestic and international destinations for company events and occasional coverage
• You have advanced/fluent English
• You are available to work in person, in Morumbi/SP

Nice To Have If

• You have worked with config management systems such as Puppet, Ansible, or similar
• You have experience with centrally managed packages and you are able to deploy, update and maintain application on Apple end-user devices
• You have an understanding of networking and firewalls

Our Diversity, Equity and Inclusion commitments
Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application

What's next?
Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Please note that this role is a full-time position, on Site 5 days a week at our office in São Paulo.