Junior Operations Analyst

Company Overview Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children's spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Operations is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to execute streamlined, backend logistics to ensure customers receive their items in a timely and secure way
Department Overview As part of Nestig's Operations team, you will have the opportunity to help provide efficient and complete resolutions for Nestig customers in a practical and detailed manner. You will report to the Head of Operations from the São Paulo office and will be responsible for working closely with all our Operations team, Customer Experience, and Product Development teams to ensure customer orders and issues are fulfilled. You will be a driving force in creating exceptional purchase experiences for our customers (we're talking cribs, kid beds, rugs, wallpaper, and beyond) through strong analytical and proactive skills and building problem-solving processes that scale
This full-time position will be based out of our São Paulo office in Pinheiros. What You'll Do Monitor and manage all shipments in transit and pending pickup, ensuring they move efficiently through each stage of the logistics flow ensuring on-time deliveries; Communicate daily with our partner carriers (FedEx, UPS, and others) to resolve delivery issues, delays, and exceptions in a proactive and professional manner; Support customs clearance and export documentation processes, ensuring accuracy and compliance with customs requirements; Investigate and coordinate the resolution of lost, delayed, or damaged shipments, including initiating reimbursement or claim processes with carriers; Track and analyze key logistics KPIs related to the Tracking area — including delivery performance, transit time, losses, and damages — to identify patterns, measure carrier performance, and highlight opportunities for operational improvement; Collaborate with the (operations) Scheduling team and Customer Experience teams to ensure alignment between order processing and delivery follow-up; Engage in projects and initiatives to help increase the efficiency of the Operation and improve the Customer Experience; Use your knowledge, skills, and creativity to improve processes and create new opportunities for growth. What You'll Need 1 years experience in a similar, analytical role, ideally within an early-stage, growth-oriented company Must be able to work onsite in our São Paulo office three (3) days a week [Monday, Wednesday, Thursday], as well as additionally as needed Proficient English communications skills (B2 ), both verbal and writtenIntermediate Excel skills A passion for all things Operations — you like helping people and problem solving Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact A willingness to roll up your sleeves and wear multiple hats Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure Legal authorization to work in Brazil [We are available to hire as Freelancer ("PF") or Contractor ("PJ").] Why You'll Love Working Here Total Rewards: dive into our Total Rewards deck to learn more about Nestig's benefits and perks. Comprehensive medical benefits through Alice for you and your loved ones Twenty-one (21) business days* per calendar year, prorated from your start date, so you can take your well-earned R&R [*What is a business day? A business day is a weekday that the business is open (nongovernmental holiday weekdays). This means that PTO requests will not need to include weekend day(s) and/or governmental holiday(s) that hug a particular day you are requesting off.] Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, prorated from your start date Monthly wellness, IT, and commuter stipend WFW stipend, so you are able to create a comfortable working environment at home Annual education stipend, because we are always learning Nestig discount, so you can treat you, your family & loved ones Paid parental leave of sixteen (16) weeks after six (6) months of employment for birthing and non-birthing parents. What will this interview process look like? We believe that interviews should be a two-way street — an opportunity for us to get to know you, and for you to learn about life at Nestig. To help you feel prepared and confident, we've outlined each step of this recruitment process here. Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

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