Empregos atuais relacionados a Technical Support Engineer - Brasil - Sigma Software
-
Technical Support Engineer
2 semanas atrás
Brasil Stigg Tempo inteiro1 month ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.We are seeking a dedicated and customer-focused Technical Support Engineer to join our team at Stigg. In this role, you will be the first point of contact for our global customers, handling Tier 2 technical inquiries. Your primary responsibility will be...
-
Technical Support Engineer
2 semanas atrás
Brasil Adyen Tempo inteiroThis is AdyenAdyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and...
-
Technical Support Engineer- Openshift
3 semanas atrás
Brasil Red Hat Tempo inteiroJoin to apply for the Technical Support Engineer - OpenShift role at Red Hat.The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in LatAm. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level...
-
Technical Support Engineer- Openshift
2 semanas atrás
Brasil Red Hat Tempo inteiroJoin to apply for the Technical Support Engineer - OpenShift role at Red Hat.The Red Hat Center of Excellence (COC) team is looking for a Technical Support Engineer with a background in Platform-as-a-Service (PaaS) technologies to join us remotely in LatAm. As a member of Red Hat's IBM Cloud Pak OpenShift support engineering team, you will provide high-level...
-
Technical Support Expertise Solutions
2 semanas atrás
Brasil beBeeSolution Tempo inteiro US$110.000 - US$170.000Solution Engineer - Technical SupportAbout Our CompanyWe empower marketers with actionable insights from previously siloed data.We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.Our strong product, growing customer base, and talented team make now...
-
Technical Support Engineer
2 semanas atrás
Brasil CrowdStrike Holdings, Inc. Tempo inteiroTechnical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA)Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...
-
Technical Support Engineer
2 semanas atrás
Brasil CrowdStrike Holdings, Inc. Tempo inteiroTechnical Support Engineer (Remote, BRA) page is loadedTechnical Support Engineer (Remote, BRA)Apply locations Brazil - Remote time type Full time posted on Posted Yesterday job requisition id R24104As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't...
-
Support Engineer
2 semanas atrás
Brasil UserEvidence Tempo inteiro3 weeks ago Be among the first 25 applicantsPlease note - We are only accepting candidates in Latin America for this role.UserEvidence is seeking a sharp and personable full-time Support Engineer to join our growing team. This role is ideal for an ambitious Rails developer with 2-4 years of experience who loves solving real-world problems and collaborating...
-
Technical Support Engineer
2 semanas atrás
Brasil VWO Tempo inteiroTechnical support - HTML, CSS (English Fluent)Join to apply for the Technical support - HTML, CSS (English Fluent) role at VWO.Wingify is a remote-first, fast-growing SaaS company based in India, creating globally recognized technology products. Founded in 2010, our flagship product, VWO (Experience Optimization Platform), empowers businesses to optimize...
-
Application Support Engineer
2 semanas atrás
Brasil HCLTech Tempo inteiroThe Application Support Engineer will provide technical and functional support for a portfolio of business-critical applications, including maintenance, quality, EHS, production monitoring, IoT integration, and access control systems. The role requires troubleshooting, user support, system monitoring, and collaboration with vendors and internal teams to...
Technical Support Engineer
2 semanas atrás
Are you a Technical Support Engineer interested in supporting scalable, secure infrastructure? Do you thrive in both autonomous work and team collaboration, taking area of responsibility and delivering results? If you enjoy working directly with Customers, delivering high-quality solutions to meet their business needs and exceed expectations, we will be glad to have you on our team
This is an excellent opportunity for you to work with a skilled team at a multinational environment in the world-leading telecommunications enterprise.
CUSTOMER
Our Customer is one of the top-ranking telecommunications infrastructure companies in the world, with nearly 100,000 employees. The company delivers products and services needed for mobile and fixed-line communications, as well as radio networks and transmission networks. More than 40% of phone calls are made through its systems, and over 2 billion people use their network worldwide.
PROJECT
Our team helps the Customer (telecom provider) migrate applications to the cloud infrastructure, implement CI/CD, security, and administrative best practices using modern DevOps tools.
Job Description- Respond promptly and professionally to Customer inquiries and technical support requests
- Secure the agreed levels of service are met according to the Service Level Agreement (SLA)
- Diagnose and troubleshoot complex technical issues related to software applications, hardware, and network systems
- Collaborate effectively with cross-functional teams, including developers and QA engineers, to ensure the timely resolution of Customer issues
- Conduct in-depth analyses of Customer problems, identify root causes, and implement effective solutions
- Maintain accurate and detailed records of Customer interactions, technical issues, and resolutions in the ticketing system
- Monitor and analyze system performance and availability, identifying and addressing potential issues to minimize downtime
- Participate in creating and maintaining of technical documentation, knowledge base articles, and troubleshooting guides
- Assist in testing and validating software releases and updates before deployment to ensure quality and reliability
- At least 2 years of experience as a Technical Support Engineer
- Proficiency in troubleshooting technical issues, using tools, logs, and diagnostic techniques for following tools:
Linux: SFTP, SSH, certificates
Azure: VMs, Clusters, vNets, SubNets, Keyvault, Storage accounts, and Entra
Terraform or Terragrunt
Helm
Git/GitLab
CI/CD (GitLab)
GitOps (Flux)
Docker
Networking (3-4 Level OSI)
K8s and AKS
Security (Certs, mTLS)
Windows administration and RDP - Strong customer service orientation and the ability to effectively communicate technical information to both technical and non-technical individuals
- Basic understanding of databases
- An Upper-Intermediate level of English
PERSONAL PROFILE
- Initiative, proactive, and results-oriented person
- Strong team player with a high sense of responsibility and reliability
