
Technical Support Expertise Solutions
Há 18 horas
About Our Company
We empower marketers with actionable insights from previously siloed data.
We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.
Our strong product, growing customer base, and talented team make now the perfect time to join us as a Solution Engineer - Technical Support.
The RoleAs a Solution Engineer - Technical Support, you will be the technical voice for our customers, tackling complex issues, and shaping how our product evolves. You'll be responsible for:
- Providing primary technical support contact for customers, partners, and internal teams;
- Troubleshooting complex technical issues and driving resolutions;
- Partnering with Product, Engineering, and QA to improve product functionality;
- Providing expert guidance on SDK integration and deployment;
- Mentoring team members with your deep technical expertise;
- Advocating for customers by bringing feedback into product discussions;
- 4+ years in technical product support (B2B/SaaS preferred);
- Hands-on experience supporting software in production environments (Mobile & Web);
- Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools;
- Experience in mobile advertising analytics or AdTech is a plus;
- Excellent problem-solving, analytical, and communication skills;
We value creativity, ownership, and customer advocacy.
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