Technical Support Expertise Solutions

Há 18 horas


Brasil beBeeSolution Tempo inteiro US$110.000 - US$170.000
Solution Engineer - Technical Support

About Our Company

We empower marketers with actionable insights from previously siloed data.

We aggregate and normalize campaign data from thousands of channels, connect it with lower-funnel attribution, and deliver ROI measurement across every touchpoint.

Our strong product, growing customer base, and talented team make now the perfect time to join us as a Solution Engineer - Technical Support.

The Role

As a Solution Engineer - Technical Support, you will be the technical voice for our customers, tackling complex issues, and shaping how our product evolves. You'll be responsible for:

  • Providing primary technical support contact for customers, partners, and internal teams;
  • Troubleshooting complex technical issues and driving resolutions;
  • Partnering with Product, Engineering, and QA to improve product functionality;
  • Providing expert guidance on SDK integration and deployment;
  • Mentoring team members with your deep technical expertise;
  • Advocating for customers by bringing feedback into product discussions;
Requirements
  • 4+ years in technical product support (B2B/SaaS preferred);
  • Hands-on experience supporting software in production environments (Mobile & Web);
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools;
  • Experience in mobile advertising analytics or AdTech is a plus;
  • Excellent problem-solving, analytical, and communication skills;

We value creativity, ownership, and customer advocacy.



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