Operations & Vendor Management Analyst (AI Startup – Remote LATAM)

Há 4 dias

Rio de Janeiro, Rio de Janeiro, Brasil Roverpass Tempo inteiro
Operations & Support Analyst About the Company

Our client is a t fast-growing AI-powered software startup supporting consulting, finance, and enterprise clients. They build intelligent automation tools that help teams save time and work smarter.

We're scaling fast and need a highly organized Operations & Support Analyst to keep our daily operations running smoothly.

This role requires someone detail-oriented, reliable, structured, and strong in vendor coordination. If you've handled vendor assessment, operational tasks, and support workflows before, you'll thrive here.

About the Role

This is a hybrid Operations + Support position where you will:

  • Manage client support tickets

  • Coordinate internal operations

  • Conduct vendor assessment and vendor communications

  • Maintain documentation

  • Support logistics, scheduling, and cross-team workflows

You'll work with a lean global team (US + LATAM + India), so clear communication and strong follow-through are essential.

Key ResponsibilitiesClient Support & Ticket Management

  • Manage incoming support tickets and provide timely, professional responses

  • Escalate issues to technical or product teams

  • Track recurring issues, update FAQs, and identify automation opportunities

Operational Support & Coordination

  • Execute recurring operational tasks with accuracy

  • Assist with scheduling, documentation, and internal workflows

  • Maintain Notion/Google Docs for internal processes

  • Ensure cross-team alignment and timely follow-up

Vendor Management (MUST-HAVE)

  • Conduct vendor assessment and comparison

  • Support vendor onboarding and documentation

  • Communicate with vendors regarding deliverables, timelines, and expectations

  • Maintain a vendor database and structured tracking system

QualificationsExperience

  • 1–3 years in operations, support, logistics coordination, or vendor management

  • Demonstrated experience in vendor assessment (non-negotiable)

  • Experience with ticketing systems (HubSpot, Zendesk, Intercom) is a plus

  • Strong English (written & spoken)

  • Familiarity with AI tools (ChatGPT, Claude, Notion AI) or willingness to learn

Skills

  • Highly organized, structured, and reliable

  • Excellent communication across multiple teams

  • Ability to manage simultaneous tasks and deadlines

  • Proficiency in Google Workspace, Notion, Slack, Excel/Sheets

Personal Attributes

  • Detail-oriented with strong follow-through

  • Curious and comfortable in fast-paced environments

  • Proactive problem-solver

  • Comfortable working independently with supervision when needed

What We Offer

  • USD $1,000–$1,400/month (contractor)

  • Monday–Friday LATAM schedule

  • Local holidays + paid time off

  • 100% remote

  • A growing AI startup with strong career growth paths

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