Technical Expert

1 dia atrás

São Paulo, São Paulo, Brasil Apple Tempo inteiro

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for Apple's products and services. You perform repairs on iPhone and other Apple products as required and make sure customers are educated about repair options and Apple products and services.

A Technical Expert exemplifies a skilled technician and shares knowledge across the team.

Description

Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

Demonstrate technical expertise of Apple products and services, including repairing devices.

Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.

Solve customer concerns through care, learning, and presenting technical problems and solutions clearly.

Communicate effectively and tailor your communication style to different audiences.

Support and educate the broader team by sharing knowledge, experiences, and insights.

Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.

Work well in a team environment, demonstrating shared responsibility and accountability with other team members.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Have experience in retail or sales, or related work experience.

Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.

Have experience troubleshooting hardware and software issues in a customer service environment.

Be proficient in the local language, both written and spoken.

Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.

  • BR-Technical Expert

    Há 4 dias

    São Paulo, São Paulo, Brasil Apple Tempo inteiro

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.As a Technical Expert, you have extensive...

  • Product Technical Support Engineer

    1 semana atrás

    São Paulo, São Paulo, Brasil Crystal Intelligence Tempo inteiro

    Position summaryWe are looking for a dynamic Product Technical Support Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical...

  • Technical Lead

    Há 6 dias

    São Paulo, São Paulo, Brasil nearForm Tempo inteiro

    This is a permanent full-time remote contract opportunity for those based in Brazil. The initial contract is for 6 to 12 months.About NearformNearform is an independent team of data & AI experts, engineers, and designers who build intelligent digital solutions and capability at pace. We create AI-enabled solutions that enhance digital experiences, empower...

  • Technical Lead

    1 semana atrás

    São Paulo, São Paulo, Brasil Cognizant Technology Solutions Tempo inteiro

    Provide end-to-end application support for a portfolio of .NET applications, ensuring stability, performance, and continuous improvement. Act as the Subject Matter Expert (SME) for business-critical systems, handling incidents, service requests, and minor enhancements while coordinating closely with business stakeholders across LATAM.Key...

  • Technical Account Manager 3

    1 semana atrás

    São Paulo, São Paulo, Brasil Datadog Tempo inteiro

    We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and providing guidance...

  • Technical Support Engineer

    Há 3 dias

    São Paulo, São Paulo, Brasil TITAN Tempo inteiro

    We areTITAN- a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.We are looking to hire a technologically savvyTechnical Supportexpert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding...

  • Technical Support Engineer

    Há 4 dias

    São Paulo, São Paulo, Brasil TITAN Tempo inteiro

    We are TITAN - a leading global SaaS startup in the Salesforce ecosystem. Our products redefine digital engagement on the Salesforce platform using a no-code, web-based platform.We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for...

  • Technical Solutions Manager, Platform

    Há 3 dias

    São Paulo, São Paulo, Brasil Databricks Tempo inteiro

    P-1449Databricks is looking for a Technical Solutions Manager to grow, lead and manage the Technical Solutions engineers and support teams in Brazil. The Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers....

  • Technical Account Manager

    Há 3 dias

    São Paulo, São Paulo, Brasil Riskified Tempo inteiro

    About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...

  • Technical Account Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Riskified Tempo inteiro

    About UsRiskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world's biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team...