Chromatography Field Service Engineer
Há 7 dias
Responsible for supporting customers through on-site activities such as installation, implementation, maintenance, and repair of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems.
Installs and optimizes hardware/software/network products and configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing, and R&D to provide solutions to customers.
May know about third-party products.
May deliver internal technical training, maintenance seminars, and workshops to field engineers and customers.
May train other field engineers or customers.
May calibrate equipment on-site for large volume customers.
May qualify leads.
Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites.
Requirements may include, but are not limited to, proof of identification, proof of certification to perform the required work, and customer health and safety requirements.
Qualifications- Bachelor's or Master's Degree or equivalent.
- Post-graduate, certification, and/or license may be required.
- Typically, at least 4+ years of relevant experience for entry into this level.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:75% of the Time
Shift:Day
Duration:No End Date
Job Function:Services & Support
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