Hub Delivery Quality Manager, AMZL Hub Brazil

Há 4 dias

São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$104.000 - R$208.000 por ano
DESCRIPTION

Responsible for managing partner performance and development across assigned region. Develops and implements strategies to improve partner quality metrics and profitability. Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards. Leads partner engagement initiatives and manages escalations. Key Deliverables: 1) Development and execution of partner performance improvement strategies, 2) Monthly business reviews with key partners, 3) Design and implementation of quality improvement programs, 4) Management of partner escalations and conflict resolution, 5) Development of partner training and development programs, 6) Regular reporting on partner satisfaction and retention metrics.

Key job responsibilities

Program Oversight: Lead and manage all facets of the Hub Delivery Program lifecycle, including Sales enablement, Client Onboarding, and Performance optimization.

Strategic Metrics Development: Design and implement key performance indicators (KPIs) and success metrics that drive continuous improvement and operational excellence across the program.

Cross-Functional Collaboration: Coordinate with Sales, Operations, and Customer Success teams to ensure seamless execution and alignment with business goals.

Executive Communication: Serve as the primary liaison to senior leadership, delivering high-impact updates, reports, and strategic recommendations with clarity and precision.

Process Improvement: Identify gaps and opportunities within the program workflow and propose actionable solutions to enhance efficiency and scalability.

Stakeholder Engagement: Build strong relationships with internal and external stakeholders to foster trust, transparency, and shared accountability.

Reporting & Analysis: Produce regular performance reports and insights that inform decision-making and highlight program achievements and areas for growth.

BASIC QUALIFICATIONS
  • Bachelors Degree;
  • Program or project management experience;
  • Experience using data and metrics to determine and drive improvements;
  • Experience owning program strategy, end to end delivery, and communicating results to senior leadership;
  • Advanced English.
PREFERRED QUALIFICATIONS
  • Experience driving process improvements;
  • Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Hub Delivery Quality Manager, AMZL Hub Brazil

    Há 4 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$104.000 - R$156.000 por ano

    Responsible for managing partner performance and development across assigned region. Develops and implements strategies to improve partner quality metrics and profitability. Works with field teams to identify and address partner pain points, develop improvement plans, and ensure consistent delivery standards. Leads partner engagement initiatives and manages...

  • Hub Partner Management and Coaching, AMZL Hub Brazil

    1 semana atrás

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$90.000 - R$120.000 por ano

    Works with field teams to improve partner performance and SLS goals by proposing program measures that respond to partner feedback gathered through VoP and other mechanisms. Engages in metrics for improvement, escalations, program initiative rollouts or new program adjustments, fielding complaints, discussing profitability, training and driving business...

  • Hub Lead

    Há 5 horas

    São Paulo, São Paulo, Brasil Jusbrasil Tempo inteiro R$900.000 - R$1.200.000 por ano

    Sobre o JusbrasilSomos uma empresa de tecnologia, cujo propósito é proporcionar e viabilizar uma Justiça melhor e gerar mais confiança nas relações sociais através do acesso à informação.Estamos caminhando para sermos reconhecidos como single source of truth para informações jurídicas e construir esse caminho não é trivial.Lidamos diariamente...

  • AMZL Sr. Last Mile Manager, Logistics Brazil

    Há 7 horas

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$80.000 - R$120.000 por ano

    DESCRIPTIONAmazon Logistics (AMZL) is Amazon's "Last Mile" delivery service, responsible for delivering packages (and smiles) to households/businesses across the planet.AMZL Brazil is at the exciting phase of building logistics network at rapid scale since 2021. We aim to be the first carrier choice for our customers through best delivery experience. To...

  • Diretor de Hub de Games

    Há 8 horas

    São Paulo, São Paulo, Brasil Instituto BR Cultural Tempo inteiro R$60.000 - R$120.000 por ano

    Você é uma liderança inspiradora, com experiência em gestão de equipes e projetos e quer atuar em um ambiente que une game,educaçãoe inovação? Essa vaga pode ser para você.O HUB é um espaço de educação e comunidade da indústria de games na cidade de São Paulo.Candidatura até 26 de Agosto de 2025 pelo link:CARGO: Diretor(a) do HubCarga...

  • Delivery Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Botcity Tempo inteiro R$70.000 - R$120.000 por ano

    Company and Role OverviewAt BotCity, we've built a pioneering Intelligent Automation platform, backed by global investors such as Y Combinator and SoftBank. Our mission is to empower enterprises worldwide to scale their automation initiatives with best-in-class governance, orchestration, and developer tools. We believe that automation projects are...

  • FBS Distribuition Hub Leader

    Há 4 dias

    São Paulo, São Paulo, Brasil Capgemini Tempo inteiro R$90.000 - R$120.000 por ano

    FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today's competitive marketplace.We believe that the foundation...

  • Pessoa Estagiária em Gestão de Comunidades

    1 semana atrás

    São Paulo, São Paulo, Brasil Impact Hub Tempo inteiro R$20.000 - R$25.000 por ano

    O Impact Hub é uma plataforma de inovação e impacto que tem a missão fomentar uma sociedade justa e sustentável onde os negócios e o lucro estão a serviço das pessoas e do planeta. Esse mundo é apenas possível através das realizações combinadas de indivíduos compassivos, criativos e comprometidos, focados em um propósito comum.Somos uma...

  • Delivery Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Meta IT Tempo inteiro R$120.000 - R$240.000 por ano

    O que procuramos?Delivery Manager – Tecnologia & InovaçãoVocê é um(a) líder estratégico(a) com sólida experiência em tecnologia e gestão de times de alta performance? Esta é a sua chance de assumir uma posição de grande impacto em uma das áreas mais relevantes da companhia.Estamos em busca de um(a) Delivery Manager para liderar o principal hub...

  • Backend Sênior PHP

    Há 4 dias

    São Paulo, São Paulo, Brasil hub xp Tempo inteiro R$90.000 - R$120.000 por ano

    Desenvolvedor Backend Sênior (PHP + )A hub xp é uma software house referência em outsourcing de tecnologia e está conduzindo um processo seletivo para atuar em um de nossos principais clientes — uma multinacional líder nos setores de Educação e Saúde, com forte presença internacional e listada na Bolsa de Nova York (NYSE).Trata-se de um ambiente...