Technical Support Engineer

1 semana atrás

São Paulo, São Paulo, Brasil Ant International Tempo inteiro R$13.200 - R$39.600 por ano

We are seeking a skilled and customer-focused
On-Site Technical Support Engineer
to provide technical expertise for our financial services products, with a focus on credit industry solutions. The ideal candidate will possess strong Java development skills, hands-on experience with MySQL, and a proven ability to troubleshoot and resolve complex technical issues in real-time. A background in the credit/banking industry and exceptional client communication skills are essential to succeed in this role.

Key Responsibilities

Technical Support & Troubleshooting

  • Provide on-site and remote technical support for the financial systems, ensuring minimal downtime and rapid resolution of issues.
  • Diagnose and resolve problems related to Java applications, Redis caching, MySQL databases, and associated middleware.
  • Perform root cause analysis (RCA) for critical incidents and implement preventive measures.

System Maintenance & Optimization

  • Monitor system performance, conduct regular health checks, and optimize configurations for Redis, MySQL, and Java applications.
  • Collaborate with development teams to deploy patches, updates, and hotfixes in production environments.

Client Communication & Requirements Handling

  • Act as the primary technical liaison between clients and the Chinese teams, transmitting business needs to technical solution arthitect in China.
  • Respond promptly to client operational requests, prioritize tasks, and manage expectations effectively.

Documentation & Knowledge Sharing

  • Create detailed technical documentation, including incident reports, troubleshooting guides, and best practices.
  • Train clients on system functionalities and operational workflows.

Compliance & Collaboration

  • Ensure solutions adhere to local credit industry regulations (e.g., data security, audit requirements).
  • Work closely with DevOps, QA, and product teams to improve system reliability and user experience.

Requirements

Technical Skills

  • Proficiency in Java development and debugging (Spring Boot, J2EE, or similar frameworks).
  • Strong experience with MySQL (query optimization, replication, backup/recovery).
  • Familiarity with RESTful APIs, Linux/Unix environments, and scripting (Shell/Python).
  • Knowledge of DevOps tools (Jenkins, Docker) and monitoring systems (Prometheus, Grafana) is a plus.
  • Knowledge of Redis (cluster management, performance tuning) is a plus.

Industry Experience

  • 5+ years of experience in technical support or development roles, preferably within the
    credit, banking, or fintech sectors
    .
  • Understanding of credit business processes (e.g., loan management, risk assessment, payment systems).

Soft Skills

  • Exceptional communication skills with the ability to explain technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and ability to work under pressure in a fast-paced environment.
  • Willingness to travel frequently for on-site client support.

Language

  • Fluency in English and Portuguese.

Preferred Qualifications

  • Certifications in Java, Redis, MySQL, or cloud platforms (AWS/GCP).
  • Experience with microservices architecture and cloud-native technologies.
  • Knowledge of financial compliance standards (e.g., PCI-DSS, GDPR).
  • Knowledge of credit risk management systems(e.g., FICO, Neurotech).

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