Sr Technical Analyst

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe
Primary Purpose Of The Position
As part of the Network team, this network engineer role is responsible for delivering both business and IT-for-IT solutions – identifying innovative technical solutions, solving complex problems, and providing new vision to existing solutions. The right candidate is a technical expert in multiple networking technologies (LAN, WAN, Voice, Video, Wireless, TCIP/IP protocols and services) and is responsible for technical design, system configuration, planning, and implementation of critical solutions with a focus on exceptional customer service.

Essential Responsible Areas

• Analyze business requirements and create detailed specifications in compliance with infrastructure and security operations architecture to solve complex business problems.
• Design and operate in complex environments, including high-availability internet datacenters, Cisco CUCM, MS Teams Voice, centralized wireless networks, and SD-WAN/SSE networks.
• Collaborate with the infrastructure architecture team to design sustainable solutions for implementation, and then transition them to the operations team for ongoing support;
• Adhere to all security best practices, as well as governance and compliance regulations such as HIPAA, SOX, GDPR, among others;
• Create and maintain standard operating procedures and other necessary project documentation;
• Adjust operational environment parameters as part of project delivery to ensure the efficient use of existing resources;
• Recommend improvements to optimize the current environment;
• Demonstrate initiative in problem-solving, balancing conflicting requirements in collaboration with other teams;
• Provide Tier 3 (infrastructure) support, following defined escalation processes;
• Perform all activities in alignment with ITIL best practices for Incident, Change, Request, and Problem Management.

Position Requirement & Competencies
Mandatory

• Bachelor's degree in relevant field
• Cisco VoIP and / or MS Teams telephony experience: Unified Communications, Microsoft Teams, QoS for VoIP
• DHCP, DNS, Active Directory, and Microsoft application services
• Familiarity with firewall technologies

Desirable

• CCNP/E Enterprise certification a plus
• Experience with SD-WAN and SSE technologies preferably Cisco and Netskope
• F5 or similar load balancer knowledge
• Experience with mobility technologies: cellular, wireless, DAS
• Experience in driving technology solutions in a large corporate environment with multiple domains and 10k+ user base.

Additional Information

• Location: São José dos Campos/SP (GBS)
• Hybrid On-Site Work Environment: Based in São José dos Campos/SP, this position requires regular in-person engagement by working on-site for three (3)days per work week (with core collaboration days of Tuesday, Wednesday and Thursday).
• Schedule: 8:00 AM to 17:00 PM

Ball Corporation is proud to be an Equal Opportunity Employer. We actively encourage applications from everybody. All qualified job applicants will receive consideration without regard to race, color, religion, creed, national origin, aboriginality, genetic information, ancestry, marital status, sex, sexual orientation, gender identity or expression, physical or mental disability, pregnancy, veteran status, age, political affiliation or any other non-merit characteristic.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles that enable our customers to contribute to a better world.

Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging.

Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.