Service Manager

Job Title: Service Manager - Mold-Masters

Location: Brasil

About Us:

Mold-Masters is a global leader in hot runner technology and plastic processing solutions. We are committed to delivering exceptional service and innovative products to our customers worldwide. Join our dynamic team and contribute to our growth in the Brazil region.

Position Overview:

We are seeking a highly motivated and experienced Service Manager to lead our Service and Assembly departments across Brazil and the Southern Cone region. This pivotal role involves overseeing technical support operations, managing customer relationships, and driving service excellence to ensure customer satisfaction and business growth.

Key Responsibilities:

Lead and coordinate the internal and external service and assembly teams to deliver outstanding support to customers (Brazil, Argentina, Chile, Paraguay and Uruguay) by supervising and mentoring technicians, ensuring high performance and professional development.

Manage technical communications and collaboration across multiple locations, including Brazil, Canada, China, and Mexico.

Oversee department KPIs related to service quality, sales, and product usage; implement continuous improvement initiatives.

Drive the active sale of service products such as maintenance contracts, refurbishments, and support packages.

Provide technical expertise and support to internal teams and customers, resolving complex issues efficiently.

Develop and maintain proactive relationships with customers through visits and calls to ensure satisfaction and identify new opportunities.

Manage the physical infrastructure of the service operations, including the HIT Center building, machinery, tools, and vehicles.

Qualifications & Skills:

Technical degree or engineering qualification in Plastics, Tooling, or related fields.

Minimum of 5 years of proven experience in technical roles within the plastic processing industry.

Demonstrated experience in people management and team leadership.

Strong background in customer support and relationship management.

Fluent in English (written and spoken); proficiency in Spanish is a plus.

Excellent communication skills and ability to work effectively with diverse teams.

Strong organizational skills with the ability to multitask and perform under pressure.

Advanced proficiency in Office 365, especially Excel.

Why Join Us:

Be part of a global leader in innovative plastic processing solutions.

Opportunity to lead a dynamic team and make a significant impact in the region.

Competitive salary and benefits package.

Supportive and collaborative work environment.

Application Process:

Interested candidates are invited to submit their CV and cover letter outlining their relevant experience and motivation for applying. Mold-Masters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Who we are: 

Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is an Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit:

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".