Customer Journey Service Supervisor
Há 5 horas
KEY RESPONSIBILITIES:
Create GWM After Sales standard process with the following mind set: "customer satisfaction through a lean and smart process"
Implement GWM After Sales process at all dealers
Create sustainability procedures to keep a high level at After Sales operations and customer satisfaction (self-evaluation, periodical audits and reports, etc)
Create online and face to face training for dealers, material and train them periodically according to their needs
Implement digital solutions at all After Sales standard process (customer booking, customer reception, repair order and check list opening, service planning and control, service execution, car delivery and customers satisfaction survey)
Integrate customers research ("pesquisa de caixa", post service interview, customer satisfaction interview)
Create the workflow to secure LGPD compliance
Spread and consolidate "Continuous Improvement" mind set among dealers so GWM customers may have the best experience at After Sales operations in the market
REQUIRED KNOWLEDGE AND SKILLS:
Good communication and proactivity position
Negotiation experience with dealers, suppliers, BOD and dealers association
Deeply analysis & problem resolution oriented
Engineer or Administration degree
Knowledge of After Sales entire operation (dealers operation, dealers process, planning, customer care, logistics, pricing, marketing, technical, warranty, publication, commercial, training, etc.)
Experience at dealer process development/application
English (intermediate)
-
Customer Services Analyst
1 semana atrás
São Paulo, São Paulo, Brasil Tlc Worldwide Tempo inteiro R$30.000 - R$60.000 por anoWE ARE HIRING A CUSTOMER SERVICES ANALYSTEver opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?If so, you've probably experienced a TLC Worldwide campaign - without even knowing it.At TLC, we help the world's biggest brands drive customer...
-
Customer Service Tools Operations
1 semana atrás
São Paulo, Estado de São Paulo, Brasil Keeta Tempo inteiroWe’re Hiring: Customer Service Tools OperationsKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission...
-
Customer Service Tools Operations
Há 4 dias
São Paulo, São Paulo, Brasil Keeta Tempo inteiro R$40.000 - R$60.000 por anoWe're Hiring: Customer Service Tools OperationsKeeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We...
-
customer services coordinator
1 semana atrás
São Paulo, São Paulo, Brasil Ayvens Tempo inteiro R$4.000 - R$12.000 por anoAt Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Sobre a PosiçãoNosso time de Customer ServicesO Supervisor de Customer Service é o profissional dedicado na gestão do fornecedor de Central de Atendimento e Assistência 24h da nossa companhia e...
-
customer services coordinator
1 semana atrás
São Paulo, São Paulo, Brasil Ayvens Tempo inteiro R$4.000 - R$12.000 por anoAt Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Sobre a Posição:Nosso time de Customer ServicesO Supervisor de Customer Service é o profissional dedicado na gestão do fornecedor de Central de Atendimento e Assistência 24h da nossa companhia e...
-
Customer Service Manager
Há 8 horas
São Paulo, São Paulo, Brasil Lestars Management Consultancy Tempo inteiro R$90.000 - R$120.000 por anoJob Overview:We are looking for an experienced Customer Service Manager to oversee our customer support team within the online gambling industry. This role involves leading a team of customer service representatives to ensure an outstanding player experience, quick resolution of queries, and adherence to compliance and responsible gaming policies. The ideal...
-
Customer Service Representative Supervisor
1 semana atrás
São Paulo, São Paulo, Brasil FH International Consulting Co. Inc. Tempo inteiro R$60.000 por anoAs an Operations Manager you will oversee both customer service and local operations workflows, ensuring seamless delivery of player support and operations. A key part of this role is to be highly resourceful in managing all online slots operations needs, including coordinating with vendors, handling game-related issues, and ensuring the timely execution of...
-
Customer Insights
1 semana atrás
São Paulo, São Paulo, Brasil Johnson & Johnson Tempo inteiro US$40.000 - US$80.000 por anoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Customer Service Intern
1 semana atrás
São Paulo, São Paulo, Brasil Fortive Tempo inteiro R$30.000 - R$45.000 por anoAs a Customer Service Intern, you'll play a key role in supporting our Brazilian market operations. You'll work closely with customers and distributors to ensure a seamless post-sales experience, while developing technical expertise and communication skills. Your responsibilities will include: Assisting end users and distributors with product specifications...
-
Customer Service Specialist
Há 7 horas
São Paulo, São Paulo, Brasil DOW Tempo inteiro R$30.000 - R$60.000 por anoAt Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers...