CX Internal Communication Specialist

Your wellbeing matters. Join a company that cares.

GET TO KNOW US

Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At Wellhub, you have the opportunity to build a career in a high-growth tech company that places wellbeing at the foundation of its culture, and contribute to making every company a wellness company.

*Big news: Gympass is now Wellhub 
We are thrilled to announce our rebranding as Wellhub, marking a significant milestone in our journey. This transformation reflects our evolution from a "pass for gyms" to a comprehensive employee wellbeing solution. With our refreshed identity, we are poised to embark on an exciting new chapter of growth and expansion. We are elevating our offerings, including a completely new app experience and an expanded network of wellbeing partners. Learn more about it here.

THE OPPORTUNITY

We are hiring a CX Internal Communication Specialist to our CX Communication Team in São Paulo, Brazil 

As part of the CX Communication team, your main mission in this position is to act as the primary liaison between the CX team and other internal departments. You'll be responsible for making sure CX agents and leaders have timely, clear, and accurate information about initiatives that may affect customers, such as new product updates, launches, or promotions.
By providing timely, clear, and accurate information, you'll empower our teams to offer exceptional service and effectively address the needs of our users and clients.
Additionally, the team manages non-marketing communications for users to ensure their experience with our product is seamless, informed, and optimized.

YOUR IMPACT

This position will focus on guaranteeing that our CX teams are prepared and well-informed. Your responsibilities will include:

Being the main point of contact between CX and other teams to manage requests and align on actions that impact service delivery to users, clients, and partners.Coordinating communication within the CX teams to ensure information from other departments is shared and understood by everyone, from leaders to agents.Monitoring internal channels to promptly share critical information with the right CX audience.Supporting the implementation of CX strategies to align with company goals.Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.

WHO YOU ARE

A degree in Communications, Marketing, Business, or a related field, or equivalent experience.
Fluent in Portuguese and English.
Proven experience in a communication role, ideally within a CX or customer-facing environment.
Knowledge of CX operations is highly valued.
Proficiency in using communication tools or platforms.
Strong practical experience with Excel and/or Google Sheets.
Eagerness to learn about and apply Artificial Intelligence concepts to optimize your routine is highly valued.
Familiarity with Zendesk or similar CX ticketing platforms is a plus.
Experience with automation marketing platforms (like Braze, Salesforce Marketing Cloud) and email marketing campaigns is a plus.
Excellent communicator: Exceptional written and verbal communication skills to convey complex information clearly to different audiences.
Collaborative: Ability to build and maintain relationships across departments to foster collaboration and shared goals.
Outstanding organizational skills: Capable of managing competing priorities and delivering projects on time.
Proactive problem-solver: Possesses strong problem-solving skills to effectively address issues and find solutions.
Adaptable: Thrive in a fast-paced environment and adjust to shifting priorities and demands.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience in a communication role and advanced English are mandatory requirements.

WHAT WE OFFER YOU

We're a wellness company that is committed to the health and wellbeing of our employees. Our flexible program allows you to customize your benefits, according to your needs

Our benefits include:

WELLHUB: We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted.

WELLNESS: Health, dental, and life insurance.

FLEXIBLE WORK: At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

FLEXIBLE SCHEDULE: Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs. 

PAID TIME OFF: We know how important it is that our employees take time away from work to recharge. 

Vacations after 6 months and 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + extra day off for your birthday.

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave.

CAREER GROWTH: Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.  

CULTURE: An exciting and supportive atmosphere with ambitious people from around the world You'll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn

Wellhub was named a Top Sales Team of 2025

This is a recognition of the collaboration and impact we create together every day. Ready to be part of a team that's making a real difference? Read more about the award here. 

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos. 

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