Customer Support Analyst I and II

Há 3 dias

Joinville, Santa Catarina, Brasil PAR RH Consultoria Tempo inteiro R$40.000 - R$60.000 por ano

About Us

At Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and enjoy more time with their families.

About the role

If you are passionate about Customer Support and want to make a difference in the daily lives of drivers and customers, join our team

Responsibilities

  • Hold welcome calls for new drivers, ensuring they understand the processes and have the tools they need to succeed
  • Monitor and manage drivers' rest time, providing support when necessary
  • Assist drivers with issues related to supplies and proactively resolve possible problems
  • Conduct regular calls with active drivers for follow-up and problem resolution
  • Satisfaction survey (CSAT and NPS): Conduct surveys to measure the level of satisfaction of drivers and customers, ensuring that feedback is addressed and implemented
  • Plan and execute campaigns to increase driver engagement and retention
  • Manage communication and monitoring of vehicle safety and maintenance campaigns
  • Develop and send mass communications to keep drivers and customers informed about important updates
  • Create and share training materials for drivers and customers
  • Monitor and update driver rankings based on performance metrics, creating gamification
  • Collect feedback from drivers after cancellation, seeking to identify improvements in the process
  • Manage the contract termination process and ensure completion of all termination step
  • Experience in Customer Success and proactive customer service
Requisitos
  • Fluent in English and Portuguese
  • Fluency in Brazilian Portuguese (speaking, reading, and writing)
  • Previous experience in Customer Support
  • Ability to manage customer relationships and resolve problems
  • Ability to analyze data and use metrics like CSAT and NPS
  • Excellent communication and organization skills
  • Proactivity and focus on results

Bonus qualifications

  • Spanish is a plus
  • Experience in the logistics, transportation, or technology sector
Benefícios

Extra information and benefits

  • On-site in Joinville, SC
  • Health and dental plan
  • Paid vacation
  • Holidays off
  • Parental Leave
  • Wedding Leave
  • Flash card (supermarket and restaurants)
  • Total Pass
  • Clude Saúde
  • Annual bonus based on both company and individual performance
  • Eligibility to the LTIP (Long Term Incentive Plan) 

  • Customer Support Analyst I and II

    Há 24 horas

    Joinville, Santa Catarina, Brasil Par RH®️ Tempo inteiro R$35.000 - R$55.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • IT Support Analyst

    1 semana atrás

    Joinville, Santa Catarina, Brasil Billor Tempo inteiro R$40.000 - R$80.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • IT Support Analyst

    Há 3 dias

    Joinville, Santa Catarina, Brasil General Motors Tempo inteiro R$80.000 - R$120.000 por ano

    Job DescriptionYou will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer...

  • IT Support Analyst

    Há 3 dias

    Joinville, Santa Catarina, Brasil General Motors South America Tempo inteiro R$60.000 - R$80.000 por ano

    Job DescriptionYou will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer...

  • IT Support Analyst

    Há 5 dias

    Joinville, Santa Catarina, Brasil General Motors Tempo inteiro R$60.000 - R$80.000 por ano

    Job DescriptionYou will be relied upon for your experience and discernment to plan and accomplish goals. You may lead and direct the work of others. You will be familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Training, education and/or experience in Computer...

  • Freight Support Assistant

    2 semanas atrás

    Joinville, Santa Catarina, Brasil Billor Tempo inteiro R$30.000 - R$60.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • BI & Trade Marketing Analyst

    1 semana atrás

    Joinville, Santa Catarina, Brasil Nidec Global Appliance Tempo inteiro R$90.000 - R$120.000 por ano

    Responsible for developing and executing strategies to maximize the commercial performance of products, ensuring their market competitiveness and strengthening the brands presence across sales channels. This role acts as a liaison between marketing, sales, product strategy, finance and strategic partners, analyzing trends, competition, and consumer behavior...

  • Jr. Marketing Analyst

    Há 7 dias

    Joinville, Santa Catarina, Brasil Billor Tempo inteiro R$35.000 - R$45.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • CyberSecurity Analyst

    1 semana atrás

    Joinville, Santa Catarina, Brasil Billor Tempo inteiro R$60.000 - R$120.000 por ano

    About UsAt Billor, short for "Bill of Rights," we are building the largest trucking ecosystem in the U.S., dedicated to supporting truck drivers. By combining FinTech, Technology, and Freight Management, we empower drivers to achieve truck ownership and a better quality of life. Our mission is rooted in freedom, responsibility, and efficiency, enabling...

  • account manager, oem

    Há 7 dias

    Joinville, Santa Catarina, Brasil Rockwell Automation Tempo inteiro R$90.000 - R$120.000 por ano

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...