CX Training Coordinator

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing

THE OPPORTUNITY

We are hiring a CX Onboarding Coordinator to our CX Global Training team in São Paulo

The CX Training team's objective is to ensure that our CX frontline teams are prepared with the knowledge, skills, and mindset to provide the best service to our customers. As the CX Onboarding Coordinator, your mission is to guarantee new hires agents have the best possible entry experience and are ready to start our customer support.

You will serve as the leader for all onboarding initiatives, collaborating with key stakeholders to guarantee training success and continuously improving our programs through data-driven insights and innovative practices

YOUR IMPACT

• Onboarding Program Management: Oversee the entire onboarding lifecycle, from the new hire's acceptance of an offer through their first few months on the job. You will ensure a seamless  onboarding, including valuable content, material preparation, and any logistic details.
• Training Delivery and Quality Assurance: Lead and manage the daily execution of training sessions, ensuring that all content and delivery meet established quality benchmarks. You are accountable for the overall performance and quality of knowledge transfer provided by your team.
• Talent Development: Serve as a dedicated leader and mentor for the Training Analysts, focusing on their holistic professional growth. This includes managing daily activities, providing guidance on best practices, and actively supporting their long-term development plans.
• CX leadership: Serve as the primary point of contact for our CX' leadership for the new hires discussions. You will work closely with them to ensure alignment and guarantee the successful delivery of our global onboarding training programs, including internal and BPOs stakeholders.
• Cross-Functional Collaboration: Act as a key liaison to the Quality, Process and other CX support teams. Your role is to ensure that all onboarding content and training practices are aligned with the company's core business standards and procedural updates.
• Strategic Reporting & Analysis: Prepare and present important, high-level reports and presentations to stakeholders and senior leadership. You will measure the effectiveness of onboarding programs by analyzing new hire performance data, engagement metrics, and feedback from the Learning Management System (LMS) to identify gaps and drive continuous improvement.
• AI and Innovation Initiatives: Lead initiatives to integrate new technologies, including AI, to create a more scalable, personalized, and efficient onboarding experience.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• A natural collaborator with at least two years of experience in training, who understands the value of a team-oriented approach to achieve both individual and collective goals.
• A strong communicator, both verbally and in writing in Portuguese and English, who can confidently present information to diverse audiences.
• A strategic problem-solver with the ability to navigate complex challenges and a deep understanding of adult learning methodologies.
• A motivated self-starter who is comfortable working independently to meet deadlines under pressure.
• An experienced professional with prior work experience in Customer Support and  BPOs, eager to apply their frontline knowledge to training initiatives.
• A proficient user of Google Suite or Microsoft Office, with an eagerness to embrace new technologies, data analysis tools, and AI platforms.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that prior experience with training and onboarding along with being fluent in BOTH Portuguese and English.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.

WELLZ: A complete emotional wellbeing program with a unique approach. It offers personalized journeys that combine individual therapy sessions (52 per year) and on-demand content. 

HEALTHCARE: Health, dental, and life insurance. 

FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. When you join, use our home office reimbursement to set up your home office. 

FLEXIBLE SCHEDULE: Flexibility for us isn't just about where we work—it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.

PAID TIME OFF: It's important to take time away from work to recharge.Employees receive vacations after 6 months and additional 3 days off per year + 1 day off for each year of tenure (up to 5 additional days) + an extra holiday for your birthday

PAID PARENTAL LEAVE: Welcoming a new child is one of the most special moments in your life. Take the time to be present and enjoy your growing family. We offer 100% paid parental leave to all new parents. Parents giving birth are eligible for an extended leave and a ramp-back period to return part-time while they get settled.  

CAREER GROWTH: Access world-class platforms, participate in interactive sessions,  build your personalized development roadmap, and explore internal opportunities. We focus on continuous learning and feedback to support your journey toward personal and professional success.

CULTURE: You'll join a team of passionate people who come together to break boundaries, support each other, and create a meaningful impact in workplace wellness. We win together, building trust through open communication and a culture where every perspective matters. Learn more about our shared culture and values here. 

And to get a glimpse of life at Wellhub… Follow us on Instagram @lifeatwellhub and LinkedIn

Diversity, Equity, and Belonging at Wellhub

We aim to create a collaborative, supportive, and inclusive space where everyone knows they belong. 

Wellhub is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

Questions on how we treat your personal data? See our Aviso de Privacidade para Candidatos.