Brazil - Front Desk Representative

1 semana atrás

Remoto, Brasil TEEM Tempo inteiro US$15.000 - US$30.000 por ano

We're hiring a Front Desk Representative But first, a bit about us:At Teem, we're here to help healthcare providers focus on what matters most: caring for patients. By managing essential front and back-office tasks—like scheduling appointments, managing calls, and maintaining patient records—we ensure operations run smoothly so providers can give their best care.If you're detail-oriented, empathetic, and love creating positive experiences for others, we'd love to meet youPosition summaryAs a Front Desk Representative, you'll play a key role in helping dental practices deliver seamless patient experiences. From handling inbound and outbound calls to scheduling appointments and maintaining accurate records, you'll be the go-to person for creating smooth and welcoming interactions. Whether you're managing patient inquiries or assisting with administrative tasks, your work will ensure every patient and client feels valued and supported.Key responsibilities

  • Managing calls: Spend about 80% of your day answering inbound and making outbound calls, always ensuring patients feel heard and supported.
  • Scheduling appointments: Use your organizational skills to schedule, confirm, and reschedule patient appointments, ensuring everything stays on track.
  • Record keeping: Maintain meticulous digital records for patient appointments, ensuring accuracy and timely updates.
  • Creating a welcoming experience: Provide empathetic and friendly support to all patients, resolving their concerns with care and efficiency.
  • Communication: Collaborate with US-based clients to book appointments and manage inquiries, ensuring clear and effective communication.
  • Administrative support: Act as a virtual receptionist for dental practices, supporting both front and back-office operations.
  • Bookkeeping: Occasionally assist with invoicing and digital recordkeeping as needed.
  • Ad hoc activities: Handle additional tasks that may arise to support the team and ensure smooth operations.

What you'll bring to the team

  • Must-have skills:

  • Empathy and interpersonal skills: Emotional intelligence is key as you'll be working closely with patients and addressing their needs.

  • Strong English communication skills: Proficiency in written and spoken English to effectively interact with patients and clients.
  • Attention to detail: Precision in scheduling, documentation, and record-keeping to avoid disruptions.
  • Adaptability: Ability to manage high call volumes while staying organized and maintaining professionalism.
  • Problem-solving mindset: Proactively address challenges and patient concerns with calmness and efficiency.

  • Knowledge of scheduling and records management: Previous experience with appointment management systems is a plus.

  • Nice-to-have skills (but not required):

  • Bookkeeping basics: Familiarity with handling invoices and managing insurance-related documents.

  • Tech-savviness: Comfort with CRM tools, G Suite, and Microsoft Office. Quick learners are welcome
  • Call management experience: Experience handling frequent calls in busy environments is an advantage.
  • Social media engagement: Occasionally respond to client or patient inquiries via social media platforms.

Perks of working with Teem

  • Remote work – Skip the commute and work from wherever you're most comfortable.
  • Training and development – We're here to support your growth with training to build up your skills.
  • USD pay – Get paid in dollars for your work.

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