Front Desk Representative

Front Desk Representative

About Us

At Teem, we empower healthcare providers by managing essential front and back-office tasks so they can focus on delivering exceptional patient care. As a Front Desk Representative, you'll be at the heart of our mission—serving as the first point of contact for patients, supporting healthcare practices across the U.S., and driving patient engagement through outstanding service and proactive outreach.

Position Summary

This hybrid role combines responsibilities from front desk coordination, call center operations, and sales outreach. You'll manage inbound and outbound communications, schedule appointments, maintain accurate records, and contribute to patient acquisition efforts. Your work ensures smooth operations and a welcoming experience for every patient.

Key Responsibilities

Patient Communication & Call Management

• Handle high volumes of inbound and outbound calls with professionalism and empathy.

• Respond to voicemails, emails, and social media inquiries.

• Resolve patient concerns and escalate complex issues as needed.

• Collaborate with US-based healthcare practices to manage inquiries and scheduling.

Scheduling & Coordination

• Schedule, confirm, and reschedule appointments using digital tools.

• Monitor daily schedules to ensure smooth patient flow.

• Coordinate with healthcare teams to maintain timely operations.

Sales & Lead Generation (10%)

• Make outbound calls to generate new patient leads.

• Engage potential patients with a friendly, persuasive approach.

• Follow up on marketing inquiries and campaign leads.

Administrative & Recordkeeping

• Maintain accurate digital records of patient interactions and appointments.

• Assist with invoicing, insurance documentation, and CRM updates.

• Support ad hoc administrative tasks to ensure operational efficiency.

Qualifications

Experience

• 1–2 years in customer service, call center, or front desk roles (healthcare preferred).

• Sales or lead generation experience is a plus.

Skills

• Strong verbal and written English communication.

• Empathy, emotional intelligence, and a patient-focused mindset.

• Attention to detail and organizational skills.

• Tech-savvy with CRM systems, Microsoft 365 and scheduling software.

• Ability to multitask and manage high call volumes.

Education

• High school diploma or equivalent (additional training in customer service or sales is a plus).

Perks of Working with Teem

• Remote Work – Skip the commute and work from wherever you're most comfortable.

• Training & Development – Ongoing support to grow your skills.

• USD Pay – Competitive compensation in US dollars.