Employee Relations Business Partner

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a key member of our cohesive, values-driven team, the LatAm ER Business Partner will act as both a trusted advisor and a culture steward. You will handle the full spectrum of sensitive and complex ER issues with empathy and rigor, including investigations, accommodation and caregiver requests. You will also develop, amend, and administer policies, conduct manager enablement sessions and participate in projects, as needed. Crucially, you will leverage casework data to identify trends and provide proactive, strategic counsel to HRBPs and business leaders to mitigate risk, drive systemic solutions and foster a positive work environment.

This position is an individual contributor role reporting to Sr. Director, Employee Relations.

Responsibility

• Plan and conduct prompt, thorough, and impartial investigations in response to a range of employee relations concerns, including harassment, discrimination, retaliation, and other allegations related to potential violations of rules, regulations, policies, and procedures in partnership with Legal
• Analyze evidence, and document findings in clear, comprehensive, and professional investigation reports
• Communicate regularly to relevant stakeholders; including Legal, HR Business Partners, business leaders, and involved parties regarding pending investigations
• Ensure all investigations and employee relations remediation plans comply with applicable employment laws, regulations, and company policies and procedures
• Address accommodation and caregiver exception requests to ensure compliance, business alignment, seamless coordination, and exceptional service delivery for employees
• Utilize case management systems to track and analyze investigation data, identify recurring issues/trends, and recommend proactive mitigation strategies
• Create, update and administer HR policies and procedures that pertain to employee relations
• Conduct training to HR and managers regarding compliance related policies and procedures
• Participate in projects as needed

Job Designation

Remote:
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in a related field
• 5+ years of related experience
• 3+ years of demonstrated ability conducting investigations, including interviewing complainants, witnesses, and respondents, analyzing investigative data, production of investigative documentation, and reporting out to relevant stakeholders
• Experience working in an international company with a shared services structure, within a matrixed environment
• Experience with employment and labor law, collective agreements and collaborating with Unions/Work Councils or shop stewards (if any)
• Fluent in English, Spanish, and Brazilian Portuguese
• Experience with Latin American labor laws regulations and general HR practices; particularly in Brazil and Mexico

Preferred

• High levels of empathy, discretion, and emotional intelligence to handle sensitive situations with care and that build trust with employees at all levels
• Proficiency in mediating disputes and finding equitable resolutions that maintain trust and respect
• Ability to critically assess complex situations, synthesize information, and develop effective and timely solutions
• Experience developing effective relationships with and provide guidance and coaching to HR business partners, managers, and leadership on complex employee relations issues
• Excellent written and verbal communication skills to prepare clear reports, provide updates, and communicate findings and recommendations to stakeholders
• Experience in a high-tech environment
• Technical Agility with the following tools: Google Suite, Workday, Zoom Video Conferencing, HR Acuity ER case management system

Life at Docusign

Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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