IT Support Technician

N.B.

• This role does not come with relocation assistance , therefore candidates must be currently based in the São Paulo in order to be considered.
• Please submit your CV in English (please note: English language skills are essential)

About Us
At , we want to empower everyone to experience the world. Through our products, partners, and people is how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place. , is seeking a full time english speaking IT Support Technician in São Paulo, Brazil.

Across our offices worldwide, we continue to innovate. To tackle for some of the most sophisticated challenges in travel and technology, and to plan for the exciting developments that lie ahead. With strategic long-term investments into what we believe the future of travel can be, we are opening up new career opportunities that will have a strong impact on our mission.

We are united in the belief that our very human desire to explore the planet's refinement and discover more about other people and cultures will endure. The world is waiting for us. Together, we will be ready.

We are IT Services
Do you want to own IT Services that have a positive impact on the entire workforce? Working with some of the newest technologies and global deployment challenges? Well, we are looking for a versatile IT Support Technician to join our IT Services department in São Paulo.

In IT Services we craft, build and maintain all the corporate technology our workforce needs day-to-day, so they can in-turn deliver outstanding products to our customers.

This includes, for instance; SaaS applications, Identity, SSO, collaboration tools, proficiencies, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other specific developed applications.

is looking for a quality focused (english speaking) IT Support Technician who wishes to immerse themselves into the fast paced dynamics of a successful and rapidly growing company. You will install, setup and solve all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to increase the talent and potential in the whole team.

What you will be Doing:

• Provide technical support to all employees of face to face and remote through phone and email;
• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user;
• Carry out local onsite maintenance tasks
• Liaise with local customers upon needs to guarantee the regular running of business operations
• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution;
• Display knowledge of our internal organization by finding the right person that can assist in solving the issue;
• Balance and prioritize numerous tasks from different sizes and business importance;
• Document and supply to the knowledge base;
• Prepare computer hardware
• Provide administrative maintenance on user accounts
• Engage in interaction to resolve issues together with the team.
• Give to 's growth through interviewing, onboarding, or other recruitment efforts if requested.

What we need from you:

• Excellent communication skills in English (written and verbal)
• Technical experience supporting Dell hardware
• Knowing the basics of the file sharing and roles within Google Drive/Workspace, or similar applications
• Experience using a ticketing system for logging, escalating and resolving issues (ServiceNow preferred)
• Good understanding of wired and wireless networking and how to troubleshoot them
• Team player and ability to work independently with limited supervision
• Patience and the ability to remain calm under pressure, whilst showing initiative and considering the wider impact
• Self-motivated team player with a 'can-do' attitude
• Excellent time-management skills and prioritizing work effectively
• Have a logical approach to analyzing issues and solving problems with a keen attention to detail
• Ability to perform under pressure and maintain a professional outlook regardless of the situation
• Experience troubleshooting standalone and network printers

Nice to Have

• Confidence supporting Mac laptops, desktops, and peripherals
• Experience supporting mobile devices, phones, and tablets
• ITIL knowledge desirable
• Coordinating with vendors to eRecycle outdated IT equipment
• Experience imaging machines with SCCM, Intune, JAMF, or similar
• Experience managing users on Google Workspace (GSuite) as Administrator
• Technical experience supporting Apple hardware

What We'll Provide:
's Total Rewards Philosophy is not only about compensation but also about benefits. Our Total Rewards are aimed to make it easier for you to experience all that life has to offer on your terms, so you can focus on what really matters. We offer competitive compensation as well as thoughtful, valuable, and even fun package of benefits.

Should you require accommodation to meet the essential functions of this job, please let us know.

Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.