Service Center Technician

You will be responsible for the calibration and maintenance of our instrumentation devices in our laboratory (Jundiai-Brazil) and on customer site. This position therefore involves regular travel in LATAM and more rarely in Houston our Main service center for NORAM/LATAM area. For this reason, a native Spanish native tongue and a professional level of English is expected to enable effective oral and written communication with all stakeholders (internal and external to the company). Initially limited to two product lines, we will gradually be adding more activities over time.
 
Be a part of something bigger.
At Eddyfi Technologies, we're proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives.
As a world-renowned company, we're behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we're just getting started.
If you're passionate about technology and want your work to make a real impact, we'd love to hear from you.
 
Our values

We are customer-centric
We innovate with a purpose
We are reliable and accountable
We are stronger together

Joining our team means:

Collaborating with experts dedicated to innovation and excellence in a dynamic environment.
Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals.
Joining a rapidly expanding company offering long-term development and success opportunities.
Contributing to meaningful projects that create a lasting impact.

As a Service Center Technician, you must be able to

Follow all safety procedures and ensure safe operation of tools, equipment, and test environments at all times.
Participate in setting up the laboratory for new operations and support updates as additional activities are introduced.
Perform annual calibration of Eddyfi brand instruments according to applicable international standards.
Diagnosis, repair and quality assurance of Eddyfi brand instruments.
Analyze electrical diagrams, identify faulty components, and collaborate with R&D to develop technical workarounds when needed.
Perform on-site calibrations and repairs as needed.
Interact with customers during on-site visits to understand their needs and deliver the right technical solutions.
Basic diagnostics and minor repairs on product lines that may be added to the region in the future.
Ensure the traceability of each intervention through clear and precise documentation.
Ensure customer satisfaction through superior quality of service.
Maintain production and quality standards.
Communicate irregularities regarding calibration procedures.
Maintenance and care of precision tools and measuring devices necessary to carry out calibration and repair activities.
Be the point of contact for customer service technical needs.
Maintain local inventory and coordinate part orders with the main service center and local office administrator.

What makes you an asset to our team

Diploma in electronics or measurements – instrumentation.
Minimum of five years of experience in after-sales service on electronic products.
Availability for domestic and international travel.
Work effectively in an environment with clear customer satisfaction expectations.
Great attention to detail.
Ability to work under minimum supervision.
Excellent communication skills, both oral and written, in Spanish and English. French is a plus.

If you have transferable skills, even if you don't meet all the criteria, feel free to submit your application

At Eddyfi Technologies, diversity enriches our culture and drives innovation. We value an inclusive environment and welcome applications from all backgrounds. Joining Eddyfi Technologies means becoming part of a team that celebrates diversity and builds a better future.
 
All positions based in Quebec require proficiency in French, both written and spoken. Additionally, functional skills in English are required to meet the needs of our offices and clients internationally. For all our offices worldwide, certain positions may be subject to background checks, including credit, criminal, and employment history verification.
 
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