Import and Export Operations Assistant

OIA Global
provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,100 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 26 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Import and Export Operations Assistant (Senior Export Coordinator)

The primary duty of the Import and Export Operations Assistant (Senior Export Coordinator) is to review and process import transactions, including all related activities, for one or more major accounts, including verticals, enterprise businesses to provide excellent and timely customer service. Duties will include solving operations issues, preparation of freight quotes when applicable, tracking of freight and invoice processing. The Sr. Export Coordinator performs all duties correctly and in compliance with all government regulations. Eventually, based on customer profile, import demands may occur.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Promoting a positive relationship with the client by ensuring excellent and timely customer service and in conjunction with other departments and third parties. Extended but not limited to our internal customers, supporting Corporate Initiatives among overseas branches.
• Receive, review, and process high-volume and/or complex import and export transactions for client(s), including booking, documentation, and billing.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association and, Code of Federal Regulations.
• Process data through the Company's system and submit shipment information to various government agencies as required.
• Track and review shipping status to ensure timely departure, arrival, and delivery of freight; enter milestone data.
• Processing data through our freight management system and obtaining bank releases and other government agency releases as appropriate.
• Export as need it. Including, process bills of lading for outgoing shipments
• Attending and reviewing with your direct supervision or manager our KPIs
• Attending and reviewing with your direct supervision or manager all customer's KPIs
• Processing arrival notices for incoming shipments.
• Communicating with customs brokers and logistics providers to resolve any potential issues or delays.
• Besides our pricing team participation, our operations coordinator may create quotations for individual shipments or one-time shipments, including estimating prices for the shipper, selecting transportation companies to use and negotiating competitive rates.
• Obtain proper approval and releases from customers, as well as signed proof of delivery when applicable.
• Audit, pay, and record freight, duty, and other miscellaneous bills pertaining to shipments processed within 48 hours of receipt.

Required Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong proficiency in Microsoft Office, particularly Excel, Word, Outlook, and Teams.
• Excellent verbal/written communication skills.

Education and Experience:

• Minimum 5 years of relevant work experience in the freight forwarding industry or logistics field.
• Familiarity with CargoWise's Enterprise system a plus.
• Must be able to read, write and understand English

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.