Telecom Configuration Technician

Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free.

As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.

The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners.

We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program".

We're looking for a detail-oriented Configuration Technician to prepare customer-premises equipment (CPE) using predefined templates and step-by-step Standard Operating Procedures. You'll copy/paste configurations, populate IPs/VLANs/routes, perform basic power-on validation, and document results. Strong English communication and consistency matter more than deep engineering—we'll train you.

What You'll Do

• Template-based configuration: Copy/paste approved configs into supported devices (e.g., Cisco/Juniper/Adtran/Fortinet/Mushroom), replacing variables (IPs, VLANs, static routes) per worksheet.

• Basic activation procedures: Console or out-of-band access, apply config, save/commit, verify reachability (ping, default route, DNS), and capture screenshots/logs.

• Checklists & documentation: Follow written SOPs; update tickets, inventory fields, and handoff notes clearly in English.

• Quality checks: Run simple "ready to ship" checks (interfaces up, correct VLAN/tagging, management reachability).

• Returns/rework: Reapply stock images/factory reset; document simple root cause (mis-typed IP, wrong port/VLAN).

• Cross-team handoffs: Notify PM/NOC/Support using templates when gear is ready or needs attention.

• Basic networking: IP addressing/subnets, default gateway, VLAN tagging, static routes.

• Comfortable following checklists/SOPs and working carefully with templates.

• Solid written English; clear ticket/notes.

• Familiar with terminal/console tools (PuTTY/Serial/SSH).

• Time management: can work PT business hours and meet task SLAs.

Nice to Have (Plus, not required)

• FortiGate basics (interfaces, routes, objects, backup/restore).

• Any exposure to Cisco/Juniper/Adtran CPE.

• Basic Linux commands (scp, ssh, tail).

• Intro scripting (very basic Python or YAML literacy) is a bonus.

Working Conditions:

This is a remote position. Candidates must have a reliable internet connection and a suitable workspace to effectively perform job responsibilities.