SMB Account Manager

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

You'll be the strategic partner and biggest cheerleader for the small business studios in our ClassPass network. From fitness founders to wellness entrepreneurs, you'll empower them to thrive by unlocking the full value of ClassPass. Your work will directly impact how our partners grow, retain clients, and show up in their local communities.

• Manage a dynamic book of ClassPass partners, supporting their success through regular check-ins, tailored insights, and thoughtful guidance
• Build meaningful, lasting relationships with business owners and managers by becoming a trusted advisor and growth partner
• Identify opportunities to improve studio performance, optimize inventory, and increase exposure across ClassPass channels
• Lead adoption of new ClassPass products and features to help partners expand their reach and impact
• Drive strong partner retention through proactive, high-touch support and creative problem solving
• Analyze trends, share data-driven insights, and deliver clear, actionable performance reports to studio partners
• Collaborate cross-functionally with internal teams to champion partner needs and uncover smart solutions
• Contribute to a collaborative, mission-driven team that celebrates progress and innovation

• Previous experience in account management, customer success, business development, or B2B sales
• A proactive, consultative approach with a strong track record of building relationships and driving results
• Comfortable managing a high-volume, fast-paced book of business with evolving priorities
• Skilled in using data and reporting to tell a clear story and influence outcomes
• Organized, detail-oriented, and efficient at juggling multiple projects with care
• Naturally curious and eager to learn—especially about the wellness and fitness industries
• Thrives in a collaborative environment where creativity and experimentation are encouraged
• A positive, solution-first mindset with a passion for supporting small businesses

Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.

Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

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