Ops and Data Analyst

1 semana atrás

São Paulo, São Paulo, Brasil Clicknurse (a MyCareforce company) Tempo inteiro R$60.000 - R$120.000 por ano

At MyCareforce, we've already connected 21,000+ nurses to 300+ healthcare units in Portugal and Brazil, covering nearly 1 million hours of care. Backed by $3.9M in funding, our mission is clear: improve the quality of healthcare shift by shift.

As Head of Operations, you'll be responsible for boosting fullfillment performance and scaling team effectiveness across Portugal (mature market) and Brazil (fast-growing market). You'll lead teams, design scalable processes, and work closely with Product and Sales to ensure reliability and growth.

Responsibilities:

  • Monitor and analyze marketplace performance (posted vs. filled GMV, fill rates, cancellations, churn).
  • Build, maintain, and improve dashboards in Metabase/Sheets, ensuring teams have real-time visibility of KPIs.
  • Partner with Ops teams in Portugal and Brazil to identify bottlenecks and propose data-driven improvements.
  • Run deep-dive analyses (e.g., client cohorts, nurse supply/demand balance, unit economics) to support decision-making.
  • Support the standardization and automation of processes across both markets.
  • Translate data into actionable insights — not just "what happened," but "what we do next."

Your Profile

  • 2–3 years of experience in Data Analytics, Business Operations, Consulting, or a similar field.
  • Strong analytical skills with advanced Excel/Google Sheets; SQL/Metabase or BI tools is a strong plus.
  • Comfortable working with large datasets and turning complexity into clarity.
  • Proactive problem-solver: you don't just surface issues, you propose solutions.
  • Strong business sense - you know how to link data to revenue, growth, and efficiency.
  • Excellent communication skills: you can explain data in a simple, actionable way to non-technical teams.
  • Bonus: experience in marketplaces, startups, or healthcare.

The MyCareforce Way

  • Customer First – your success is measured by the success of the healthcare units we serve.
  • Commitment to Excellence – always ask: "Is this the best version?" before delivering.
  • Hustle through easy and hard times – when others slow down, we accelerate.
  • Act Like an Owner – don't pass problems, solve them. Treat the company as if it's your own.

What We Offer

  • The chance to shape and scale operations at a healthtech with global ambitions.
  • Direct impact on healthcare delivery in Portugal and Brazil.
  • Hybrid work setup in São Paulo.
  • Competitive package and growth opportunities (PJ + SOP).
  • A mission-driven culture that values ownership, speed, and excellence.

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