Technical Program Manager

About WEX Inc.:

WEX is undergoing a strategic transformation to become a data-first, AI-enabled organization. The Data, AI & Risk organization plays a critical role in this evolution—driving enterprise data modernization, building responsible AI systems, and advancing risk intelligence capabilities.

Position Overview:

We are seeking a Technical Program Manager (TPM) to support high-priority, cross-functional programs across these domains. As a TPM, you will partner closely with teams in Data Engineering, Data Science, Machine Learning, Risk, Compliance, and Product to deliver initiatives that power intelligent decision-making and risk-aware growth across WEX. This role requires someone who can connect technical delivery with business value, manage complex program interdependencies, and bring structure to fast-moving efforts.

Program Delivery & Execution

• Own end-to-end program management for key initiatives spanning data platform modernization, AI/ML model development, risk analytics, and regulatory data compliance.

• Drive work across globally distributed teams with diverse functions, including engineers, data scientists, analysts, and risk managers.

• Manage program planning, execution, resource coordination, and delivery milestones.

Cross-Team Coordination

• Act as the central point of alignment across Data, AI, and Risk teams, plus external stakeholders in Product, Engineering, and Compliance.

• Ensure scope clarity, track progress, and support change management as initiatives evolve.

Data & AI Technical Oversight

• Support programs involving AI model development, model governance, explainability, and risk modeling.

• Collaborate with MLOps and platform engineering teams to deliver scalable, compliant, and production-ready solutions.

• Partner with Data Governance to ensure data quality, lineage, and regulatory compliance across initiatives.

Stakeholder Engagement & Reporting

• Communicate program status, risks, dependencies, and needs effectively to both technical and executive audiences.

• Ensure transparency and alignment across all stakeholder groups through structured reporting and proactive issue escalation.

Agile and Scalable Delivery

• Champion agile delivery practices tailored to complex data and AI workflows.

• Implement KPI-driven tracking for program velocity, predictability, and quality.

• Maintain strong Jira and project hygiene to support effective reporting and decision-making.

• Education: BS/BA Degree in technical/information science or a related field, or equivalent experience

• Experience: 7+ years of relevant experience in technical program management overseeing key projects within a product line.

  • An ideal candidate has experience in a relevant line of business (mobility, benefits, travel, corporate payments, etc. industries) or internal technology domain (information security, cloud technologies, data and analytics, etc.)

•  Technical Skills:

  • Deep understanding of the software development lifecycle (SDLC), including hands-on experience with various phases, and ability to work closely with engineering teams to ensure alignment with best practices. Experience in development / basic proficiency in one or more programming languages or scripting languages preferred.

  •  Business acumen and industry awareness in the product line expected.

  • Demonstrated expertise in at least one Agile methodology (e.g., Scrum), including strong working knowledge of values, roles, rituals, and artifacts, as well as SAFe planning execution. Proficiency in project management tools and software (e.g., Jira, Trello, MS Project).

• Leadership and Communication: Proactive leadership, and confidence to drive results. Proven ability to motivate cross-functional teams. Model close partnership, with an emphasis on execution, collaboration, and empowerment. Excellent communication skills, both verbal and written.

• Problem-Solving: Ability to anticipate risks and effectively mitigate them. If risks then become issues, solve these complex problems efficiently in partnership with Digital and Technology leadership. Analytical mindset with strong decision-making capabilities.

• Certifications: Relevant certifications (e.g., PMP, Agile Certified Practitioner).

• Experience: Experience in a technology-driven environment and with Agile Lifecycle Management software (e.g., Jira, ADO).