Senior Business Analyst

As a proud subsidiary of NEC Corporation, Netcracker is a global software leader driving innovation at scale. We combine an open Agentic AI Platform with Cloud Native IT Solutions to help telecommunication providers transform, innovate, and deliver results that matter. Powered by cutting-edge technology—and the passion of our people—we unlock new opportunities, spark innovation, and create better digital experiences for millions worldwide. Join us and be part of a team that is not just keeping up with the digital future—we're leading it.

About the role

NetCracker Technology is seeking a Senior OSS Business Analyst with strong expertise in Resource Inventory and Service Orchestration for different Telecom network domains (IP/MPLS, DWDM, MW) for B2B and B2C services. In this role, you will act as a customer-facing expert, driving the identification of solution and product requirements throughout the analysis, design, implementation, training, and testing phases of projects.

Role & Responsibilities

• Identify, collect, clarify, and organize functional requirements for new solution features and change requests
• Develop system use cases and information models for product, service, and resource management domains within OSS/BSS products
• Design solution components, including object models, flows, user interfaces, and integration interfaces
• Configure products to meet specific customer requirements and ensure proper solution delivery
• Validate customer business needs and drive improvements in existing products and solutions
• Capture and share best practices to support pre-sales activities and solution positioning
• Contribute across the delivery lifecycle, participating in analysis, design, prototyping, proof-of-concept, acceptance, and implementation projects
• Perform gap analysis and define new user scenarios for out-of-the-box (OOB) solutions in domains such as: Network planning, design, and build-out, Network maintenance, upgrade, and decommissioning, Service design and activation, Network operations and maintenance
• Conducting market and technology research in the telecommunications industry, learning standards in OSS/BSS, Network Automation and Orchestration
• Participate in the development of new modules and components

What skills and experience will you need for this role?

• Solid experience in OSS fulfillment and assurance processes for services and resources for one or several of the following domains: IP, Carrier Ethernet, SD-WAN, GPON
• Excellent skills in object-oriented design (generalization, classification, decomposition, correlation, unification, decision tables)
• Experience in software product development and implementation (telecommunications domain preferred)
• Understanding of network architecture and functionality of core/transport, access, and overlay/virtualization networks 
• Understanding of OSS/BSS frameworks and telecom standards: TMF, ETSI, ITU, 3GPP, IETF, MEF, ONAP
• Understanding of network management protocols and languages like YANG, REST, gRPC, gNMI, NETCONF, REST, SNMP, CLI
• Understanding of software development lifecycles (RUP, Agile, etc)
• Strong analytical and problem-solving skills
• Knowledge of UML or other object modeling notations and practical use of data modeling tools
• Knowledge of relational and No non-relational databases
• Good English domain, solid writing and communication skills
• Minimum of 5 years of experience in senior network engineering or analytical roles
• Availability to work from the office (Hybrid mode)

 Education:  

• Bachelor's degree in Computer Science, Maths, or a related field

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