Customer Support Agent
Há 4 dias
About the Company:
VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming experience in a safe and secure environment. In order to continue driving our global growth, we are seeking a top-tier Director of Accounting and Finance who can lead our company to new heights in the competitive gambling and crypto industries
**.
Job Summar**
y:We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channel
**s.
Key Responsibiliti**
- es:
Handle and resolve customer inquiries efficiently, maintaining high standards of productivity and service qual
- ity.Assist users with technical issues, account access, financial transactions (deposits and withdrawals), game-related questions, and other related top
- ics.Ensure fast response times and clear communication across all support chann
- els.Use tools such as CRM systems and internal knowledge bases to accurately log interactions and provide proper guidance to custom
- ers.Follow operational and quality procedures, ensuring that tone, clarity, and issue resolution are aligned with brand expectations and regulatory standa
- rds.Operate in compliance with responsible gaming protocols and industry regulati
- ons.Act as the first point of contact for users, delivering empathetic, fast, and professional supp
- ort.Identify recurring patterns in customer requests and system issues, reporting them to the appropriate internal te
- ams.Actively contribute to achieving team KPIs by maintaining a strong focus on service quality and efficie
**ncy.
Qualificat**
- ions:1 to 3 years of experience in customer support or related r
- oles.Intermediate knowledge of the Microsoft Office suite (Word, Excel, Outl
**ook).
Mandatory Require**
- ments:Intermediate to advanced En
- glish.Availability for on-site work in São Paulo
**– SP.
Wo**
- rkdays:Employees follow a 5x2 schedule with alternating da
ys off.
-
Junior Customer Support Agent
Há 2 dias
São Paulo, São Paulo, Brasil Ludicrum Tech Tempo inteiro R$30.000 - R$72.000 por anoJoin Our Team as a Junior Customer Support Agent in the thriving iGaming Industry This position is available to work remotely anywhere in Brazil. Who we are? Ludicrum is redefining iGaming, blending creativity with technology to deliver world-class gaming experiences. From marketing and product development to customer support and financial...
-
Customer Support Agent
3 semanas atrás
São Paulo, São Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent
4 semanas atrás
São Paulo, São Paulo, Brasil Invisible Agency Tempo inteiroAbout the Role Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans. Job Overview We are looking for a bilingual, customer-oriented support agent fluent in English and Spanish. This role requires addressing customer inquiries via phone, email,...
-
Customer Support Agent
3 semanas atrás
São Paulo, São Paulo, Brasil Wise Tempo inteiro**Customer Support Agent**:We are looking for pioneer **Customer Support Agents** to grow and develop our new **Customer Support **teams in São Paulo You will play a crucial role in defining the culture of Wise in our São Paulo office by joining our first Customer Support teams there. Are you passionate about providing an exceptional customer experience,...
-
Customer Support Agent, Brazil
3 semanas atrás
São Paulo, São Paulo, Brasil Bitso Tempo inteiro**Working At Bitso**:We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization.To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep...
-
Technical Customer Support Agent
3 semanas atrás
São Paulo, São Paulo, Brasil ViaSat Tempo inteiroOne team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive...
-
Customer Support Efficiency
Há 7 dias
São Paulo, São Paulo, Brasil Superbet Tempo inteiro R$90.000 - R$120.000 por anoIt's an exciting time to join Superbet, we're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.Job Summary:Superbet is looking...
-
Customer Support Agent
3 semanas atrás
São Paulo, São Paulo, Brasil SkillOnNet Tempo inteiroCompany DescriptionWe are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to long-term...
-
Customer Success Agent
4 semanas atrás
São Paulo, São Paulo, Brasil UENI Tempo inteiroOverview Customer Success Agent (SaaS) at UENI. We are seeking a proactive and customer-focused Customer Success Agent to join our team. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. You will take ownership of improving customer satisfaction and help reduce churn by...
-
Customer Support Agent
4 semanas atrás
São Paulo, São Paulo, Brasil SkillOnNet Tempo inteiroCompany Description We are SkillOnNet, we are leading the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. We are home to more than 30 well-known brands, including PlayOJO, DruckGluck, BacanaPlay, Genting, and many more. We are committed to...