Customer Support Agent
Há 6 dias
About the Company:
VBET is an award-winning sports betting and gaming operator with 20 years of experience in the industry powered in-house by BetConstruct. We have shifted from a start-up to an extensive international company holding over 10 licenses and operating in over 120 countries. VBET's mission is to give our customers the best betting and gaming experience in a safe and secure environment. In order to continue driving our global growth, we are seeking a top-tier Director of Accounting and Finance who can lead our company to new heights in the competitive gambling and crypto industries
**.
Job Summar**
y:We are looking for a committed and proactive professional to join our customer support team. The main goal is to deliver efficient, professional service aligned with company standards through live chat, email, and phone channel
**s.
Key Responsibiliti**
- es:
Handle and resolve customer inquiries efficiently, maintaining high standards of productivity and service qual
- ity.Assist users with technical issues, account access, financial transactions (deposits and withdrawals), game-related questions, and other related top
- ics.Ensure fast response times and clear communication across all support chann
- els.Use tools such as CRM systems and internal knowledge bases to accurately log interactions and provide proper guidance to custom
- ers.Follow operational and quality procedures, ensuring that tone, clarity, and issue resolution are aligned with brand expectations and regulatory standa
- rds.Operate in compliance with responsible gaming protocols and industry regulati
- ons.Act as the first point of contact for users, delivering empathetic, fast, and professional supp
- ort.Identify recurring patterns in customer requests and system issues, reporting them to the appropriate internal te
- ams.Actively contribute to achieving team KPIs by maintaining a strong focus on service quality and efficie
**ncy.
Qualificat**
- ions:1 to 3 years of experience in customer support or related r
- oles.Intermediate knowledge of the Microsoft Office suite (Word, Excel, Outl
**ook).
Mandatory Require**
- ments:Intermediate to advanced En
- glish.Availability for on-site work in São Paulo
**– SP.
Wo**
- rkdays:Employees follow a 5x2 schedule with alternating da
ys off.
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