IT Support Specialist

Há 3 dias

Curitiba, Paraná, Brasil Retail Consult Tempo inteiro R$90.000 - R$120.000 por ano

Retail Consult is recruiting

The impact of technology in retail is a game changer affecting every retailer from small, local shops to retail giants. Working at Retail Consult means being at the center of this industry in transformation. As specialists in technology solutions for retail, we provide solutions strategy, implementation, deployment, training, and support services for clients across a range of retail segments including fashion, grocery, pharmacy, do it yourself, telecommunications, and electronics. Work, train and learn with a growing team with over 300 people based in Portugal, the US, Germany, Brazil, Mexico, Chile and China, who are transforming the business of retailers across the globe.

We are currently seeking for an
IT Support Specialist
to join our growing team in Curitiba, Brazil.

What we are offering:

  • The opportunity to be part of a team responsible to Implement solutions in world-wide reference companies;
  • The opportunity to join a growing company with people passionate about their work in an international environment;
  • The opportunity to work with best-in-breed methodologies, tools and techniques;
  • Training and Mentoring/Talent Development programs;
  • Full package of Salary, perks, and benefits (Health Insurance, mobile allowance, and others);
  • Career Evolution, tailored for your profile and aspirations;
  • Flexible working hours;
  • Extra days off;
  • Wellbeing program;
  • Partnerships with local businesses;

What you'll be doing:


• Deploy, manage, and support internal IT infrastructure.


• Engage on requirements gathering, and procurement of solutions.


• Make recommendation for IT acquisitions (equipment, licenses and services) ensuring they meet requirements;


• Supervise the receipt and inventory management of IT products, and tracking of support contracts.


• Take part on the user lifecycle maintenance, being responsible for users' configuration in internal systems.


• Implement defined security policies and procedures; reporting violations.


• Cooperate with the InfoSecOps team in identifying and performing system upgrades.


• Maintain quality service by following organization standards.

What we are looking for:


• Degrees in IT, Computer Science, Telecommunications or Computer Engineering are preferred but not mandatory.


• A least 5 years of IT support experience and knowledge in IT management.


• Experience in IT purchasing; good communication and negotiation skills.


• Good proficiency of English language (written/spoken).


• Knowledge on Operating Systems (Windows, Linux, etc.) and hardware.


• Proficiency in Microsoft 365 and its admin tolls (Intune, Entra, SharePoint, Exchange)


• Knowledge on automation/scripting (PowerShell).


• High level of commitment, proactivity, adaptability and versatility.


• Strong analytical, troubleshooting and problem-solving skills.


• Team worker and knowledge sharing spirit.


• Ability to maintain a positive and productive relationship with all co-workers (different stakeholders' levels and multi-cultural environment) and 3rd parties.

What would be a plus:


• Knowledge on backup and restore tools (Veeam).


• Knowledge on LAN/WAN networking technologies.


• Knowledge on security technologies (Firewall, anti-virus/malware, certificates, etc.).


• Training/certification in ITIL


• Knowledge of the ISO27001 standard.


• Spanish proficiency.

If you think your profile matches our requirements and you are looking for an experience that offers opportunity, growth, balance, and a feeling of value, apply to this job submitting your CV at: or -

Retail Consult
– Transforming Retail with Passion

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