Corporate IT Team Leader

At EBANX, you'll help expand access to payments and technology in some of the world's most dynamic markets. We're aunicorn-status fintech,AI-powered, and scaling fast across29 countries and counting.Our platform connects leading global companies to more than1 billion consumers, enabling seamless cross-border payments where it matters most. We build with purpose, move with speed, and create solutions that are both innovative and inclusive.If you're looking to be part of a company that's transforming the future of payments withclarity,ambition, andreal-world impact— we'd love to meet you.In the IT Ops team, we take care of the infrastructure that keeps EBANX running every day. We ensure that employees have the best experience with devices, networks, and systems, providing fast, secure, and efficient support so nothing gets in the way.]:pointer-events-auto [content-visibility:auto] supports-[content-visibility:auto]:[contain-intrinsic-size:auto_100lvh] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-WEB:2516893e-dacc-4634-ac69-9507e23c7c56-1" data-testid="conversation-turn-4" data-scroll-anchor="true" data-turn="assistant">Your day-to-day impact:Lead, guide, and develop the support and infrastructure analyst team by setting goals, conducting performance reviews, and fostering a collaborative, high-performance work environment;Manage task distribution and ticket flow, ensuring compliance with SLAs (Service Level Agreements);Act as an escalation point for complex technical incidents and problems, providing support and direction to the team;Oversee the administration and maintenance of the entire corporate IT infrastructure, including Azure, Google Workspace, networks (LAN, WLAN, VPN), firewalls, and cloud services (Microsoft 365, Azure AD, Google Workspace);Ensure the implementation and adherence to information security policies, such as access management, antivirus, firewalls, and backup routines;Administer laptop environments and Apple MAC and Windows devices'Manage the IT asset lifecycle, from hardware and software acquisition and installation to decommissioning;Manage devices using MDM tools such as JAMF and INTUNE;Develop and optimize IT processes and documentation to increase operational efficiency;Comply with standards and audits related to the ISO 27000 Information Security group;Manage meeting room devices, turnstiles, and facial recognition access systems (Hikvision line);Prepare reports and present performance indicators (KPIs) of the team and infrastructure health to management;Collaborate with other departments to understand their technological needs and propose innovative solutions;Manage relationships with IT vendors and service providers;Must-haves to shine in this role:Solid experience in Corporate IT, Infrastructure, or Technical Support (Service Desk);Proven experience in a leadership or management role overseeing technical IT teams;Administration of Microsoft environments: Windows Server, Active Directory, GPO, DNS, and DHCP;Management of cloud-based email and collaboration platforms (Microsoft 365 and/or Google Workspace);Strong knowledge of computer networks (TCP/IP, routing, switches, firewalls, and Wi-Fi);Knowledge of information security routines (access management, corporate antivirus, backup, disaster recovery, vulnerability management);Experience with ticketing and incident management systems (e.g., ServiceNow);Excellent communication, leadership, and mentoring skills;Analytical and structured problem-solving ability;Proactivity and a results-driven mindset;Bonus points if you have:Postgraduate degree or MBA in IT Management or related fields;Industry certifications (e.g., ITIL Foundation, Microsoft Azure/M365, CCNA, PMP);Experience managing budgets and negotiating with vendors;Advanced or fluent English for communication with international teams and vendors;EBANX offers:WAVES Program: Annual bonuses based on the company's performance.Meal/Food Allowance: Credit provided on a flexible benefits card.EBANX Education: Financial support for undergraduate, graduate, and MBA programs to support your professional growth.EBANX Skills: Budget dedicated to workshops, courses, and certifications to encourage your continuous development.Language Classes: Spanish, English, and Portuguese lessons for your personal and professional development.EBANX Health: Comprehensive medical and dental plans fully covered for the employee, plus subsidies for dependents to take care of your and your family's well-being.EBANX Family: Childcare assistance, extended parental leave for caregivers, and support programs for pregnant employees and children.Life Insurance: Fully paid by EBANX.Transportation: Parking assistance or transportation vouchers, depending on your needs.EBANX Flexible: A special day off on your birthday, semi-flexible working hours (8 hours/day, Monday to Friday), and year-end recess between Christmas and New Year's without affecting your vacation days.EBANX Play: Well-being program including access to Wellhub, e-Sports, and partnerships with SESC.Blue Club: Exclusive discounts at bakeries, restaurants, stores, courses, and more.Follow us on LinkedIn and check out our Instagram to learn more about the #ebanxlife.