Sr. Manager, Digital Account Management

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Summary:

As a Digital Account Engagement Manager, you will help build and maintain our business in the national accounts, middle markets, small group markets and specialized verticals by articulating the member journey for the Aetna Member Website and Aetna Health app.

The Digital Engagement Manager is responsible for assigned region(s) and or specific specialized segments and assigned accounts. The focus is on relationship building, championing the needs for the voice of the customer, owning sales demonstrations and digital strategy updates, and supporting the enterprise in meeting digital adoption goals.

Responsibilities:

• Updates internal and external constituents on Aetna digital capabilities to create business opportunities and/or enhance the perception and understanding of digital member journey

• Responsible for representing Aetna Digital in finalist meetings and ongoing customer strategy meetings

• Create collaborative partnerships with leadership across sales, account management, commercial product, sales support, CVS Caremark team, marketing, and other internal partners to align with business and customer objectives as well the digital strategy; reaches senior levels within a customer/consultant organization and tailors' message to effectively engage senior executives

• Shares relevant industry and competitive data and customer feedback within the Aetna digital organization to champion development of new product initiatives

• Leadership and accountability for ensuring sales and account management teams have level of internal materials, external collateral, training, etc. to effectively promote digital tools

• Responsible for supporting new and renewal plan sponsor customizations within the Aetna Health digital experience

Required Qualifications:

Minimum 7-9 years industry experience with complex national sales and/or client management.

3+ years of experience with Digital / Technology Products.

3+ years of presentation experience both digital and in person.

Able to work across or within any time zones.

Preferred Qualifications:

• Passion for healthcare: A history of work in the healthcare industry and an ongoing desire to make one of the world's strongest healthcare companies even stronger.

• Demonstrates relationship management skill: capacity to quickly build and maintain credible relationships at varying levels of the organization. Communicate in an open and honest way that quickly builds trust and respect.

• Powerful communication: The ability to communicate effectively and succinctly with a diverse range of constituents, both verbally and on paper, and with all levels of an organization.

• Team leadership: Develop internal partnerships to foster effective working relations across the enterprise.

• Strong presentation skills: comfortable leading product demonstrations and presenting in ongoing strategy, sales, and finalist meetings.

• Ability to effectively work on teams within a highly collaborative environment while independently managing plan sponsor relationships.

• Strong negotiation, organizational, management, analytical, and people skills.

• Structured and logical thinking: the ability to identify and determine our problems and develop strategic insight for the product teams.

• Previous experience in SAFe/Agile product development is helpful.

Education:

Bachelors degree or equivalent work experience

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company's equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.