Customer Success Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Customer Success Manager – Digital Strategy (P30)

The Opportunity

We have an exciting opportunity for a Senior Customer Success Manager to join our Adobe Experience Cloud team in São Paulo. This role is outstanding in its strategic and consultative focus, empowering you to help enterprise customers achieve meaningful business outcomes through the adoption of Adobe solutions. You will be the trusted advisor to executive collaborators, guiding the design and evolution of their digital strategies, and connecting them to Adobe's capabilities. You won't be directly responsible for execution, but you will orchestrate the right resources and conversations to drive measurable impact.

What You'll Do

Act as the main contact for executives in customer organizations.

Co-create success plans passionate about measurable outcomes and long-term business value.

Translate strategic goals into coordinated workstreams supported by internal experts and partners.

Guide customers along their digital maturity journey, from solution adoption to operational excellence.

Lead strategic workshops such as journey mapping, maturity assessments, and prioritization of initiatives.

Monitor account health and proactively identify risks that may impact customer success.

Share market benchmarks, business trends, and standard methodologies to encourage innovation and strategic evolution.

Partner with Sales, Product, Consulting, and Marketing teams to identify and craft value-based expansion opportunities.

Contribute to the continuous improvement of Customer Success practices through internal collaboration and knowledge sharing.

What You Need to Succeed

8+ years of solid experience in digital business environments — such as digital consulting, strategy, innovation, marketing technology, or digital transformation.

Proven ability to engage with C-Level executives and drive high-level strategic conversations.

Strong consultative approach: active listening, structured thinking, and the ability to simplify complexity.

Knowledge of digital business models, customer journey strategies, data-driven decision-making, and omnichannel experiences.

Experience helping companies translate business objectives into digital initiatives — even without being directly responsible for execution.

Excellent communication and storytelling skills, with adaptability to diverse collaborators.

Understanding of frameworks such as Business Model Canvas, objectives and key results, JTBD, Journey Mapping, Lean Startup, etc.

Proficiency in Portuguese and English; Spanish is a plus.

Bachelor's degree required; MBA or specialization in Strategy, Digital Innovation, or related fields is a plus.

Professional Attributes

Strategic Problem Solver – Connects digital solutions with long-term business objectives.

Influential – Builds positive relationships with executives and mobilizes cross-functional teams.

Orchestrator – Guides the right conversations and resources without direct ownership of execution.

Innovative Attitude – Demonstrates curiosity, market perspective, and continuous improvement.

Executive Communicator – Communicates with clarity, confidence, and empathy at all levels.

Willingness to travel up to approximately 20%.

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