Customer support agent

About us:

Started as an app to create floor plans and interior designs, Planner 5D is now a unified destination for home improvement and design for over 100+ million users across the globe.

Do you remember the last time you were doing a renovation at home? Dealing with different designers and architects, figuring out where to place your furniture and how many outlets do you need. Our mission is to make the entire design process as streamlined and pleasant as possible. Planner 5D makes it possible for every person out there to design their own dream home — and this is only the beginning of our path.

Planner 5D is available on all platforms, including Web, iOS, Android, Windows and MacOS with full synchronization between them. The company is well funded by international VCs.

Planner 5D is more than an app or a platform for home design. Planner 5D is a team. A team of perspective talents, sharing the same passion and values an opportunity to work together. A team of young enthusiasts, working from different countries and time zones to achieve a common goal. A team of highly-motivated professionals, seeking to make visual home design tools accessible to anyone.

We strive to develop and enter new market verticals. That's why we are constantly searching for new talents and ready to expand our team.

We're looking for a
Customer Support Specialist
who will give quick, helpful, and friendly support to our users, helping them have a pleasant and positive experience with our company.

What you'll have to do:

• Using a live chat system, you will respond to customers in an efficient and timely manner
• Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets
• Investigate and resolve customer issues quickly and efficiently
• Contribute and share ideas to improve the quality & speed of P5D customer support
• Understand, research and escalate our customers' feedback to management
• Represent the brand. As the voice of P5D you'll always provide an engaging and positive customer experience
• Know P5D product inside and out so that you can answer questions
• Work the day shifts between EET or the night shifts between EET

What skills we are looking for:

• Fluent in spoken and written English
• Quick and efficient problem-solving ability
• Can-do attitude
• Comfortable taking on ownership and responsibility of issues until resolution or escalation
• Experience in customer service, support or similar
• Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent
• Ability to present complex ideas in user-friendly language
• Skills to "sell" the product to customers who ask for comparisons with competitors
• Capability to understand customers' problems, get to the very bottom of it and offer a flawless solution for their outstanding needs
• Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers
• Experience working with any CRM/Project Management tool
• Ability to perform basic computer/system troubleshooting tasks

What we offer:

• Attractive compensation. Our goal is to ensure that our team members are financially comfortable, and we are open to any salary negotiations;
• Balance of freedom and responsibility in the position. We believe in empowering our team members and allowing them to take ownership of their work. We won't micromanage, and instead trust our team to operate independently;
• Investment in education and training. We support the professional development of our team members and are willing to allocate funds toward their training expenses
• Paid Time Off, 20 days of yearly vacation time;
• Additional perks such as discounts on car rentals, coworking spaces, work management tools, and immigration support;
• The flexibility to work from anywhere in the world through remote means

We hope that your application will be the beginning of a long-term and mutually beneficial relationship that goes beyond a job. Fill in the form and we'll get back to you within a working day