Onsite Support Technician
1 semana atrás
Description -
This position is onsite client in Carajás - PA.
Job Summary
This role is part of a team that is responsible for supporting the customer's video conferencing environment. This includes providing technical support and troubleshooting for customer video conferencing issues, tracking and resolving incidents, providing MACD support (including installing, updating, and configuring video conferencing equipment), maintaining a support knowledgebase and technical checklist of local rooms, guiding customers in the use of video conferencing equipment and software, monitoring meetings, supporting board room meetings, providing user training, and escalating to other teams and other vendors. This is a customer-facing position, and the successful candidate will have excellent customer service skills.
Responsibilities
- Provide technical support for a customer's end users.
- Open tickets for incidents and maintain the customer incident management and CMDB systems.
- Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests. This includes installing, configuring, maintaining, and removing video equipment as requested.
- Escalate issues to Poly and provide updates on problems with standard Poly video conferencing products to help resolve customer issues.
- Provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals.
- Update and maintain customer video environment-documentation and process documentation.
- Assist in maintaining asset management for videoconferencing equipment, including adding information to a database and tracking the location of assets.
- Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment.
- Validate end-to-end service functionality upon completion of installation activities.
- De-install and dispose of displaced hardware/assets as required, following customer asset disposal policies.
Education & Experience Recommended
- Associate degree or equivalent experience preferred.
- 2+ years of Video Conferencing background supporting Audio-Visual systems, including experience with Poly products and/or 3rd party video conferencing devices.
Preferred Certifications
NA
Knowledge & Skills
- Knowledge Microsoft Teams rooms and conferencing essential.
- Experience with installing and troubleshooting Poly video conferencing devices.
- Experience with Trouble Ticket and Incident Management software systems preferred.
- Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred.
- Must be highly organized, detail-oriented, self-motivated, and able to work with little supervision.
- Good verbal and written communication skills a plus.
- Proficiency in speaking, reading and writing English preferred.
- 2 years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills.
- Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus.
- 1 year of working knowledge of H.320, H.323 and SIP protocols preferred.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
#LI-POST
Job -
ServicesSchedule -
Full timeShift -
No shift premium (Brazil)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement
-
Pharmacy Technician
1 semana atrás
Belém, Pará, Brasil CVS Health Tempo inteiro US$16 - US$25At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for...
-
Adjunct, HVAC/R
1 semana atrás
Belém, Pará, Brasil Northampton Community College Tempo inteiro R$35.000 - R$45.000 por anoThe staff and faculty of Northampton Community College share a single goal: to help students transform their lives through education. It's a goal that reaps rewards thousands of times over the course of a career. Employees at Northampton receive competitive compensation and an array of benefits while working on campuses located in a region with a very high...
-
Group Underwriting Technical Writer
Há 7 dias
Belém, Pará, Brasil Guardian Life Insurance Tempo inteiro US$67.450 - US$110.815Take the next step in your career path and join a team that facilitates the efficient operation of our Group Underwriting organization. As Senior Information Management Analyst in Group Benefits Underwriting, you will collaborate with colleagues in Underwriting, Underwriting Operations, and other functional areas to ensure that our colleagues have all the...
-
Customer Data Management Analyst
Há 7 dias
Belém, Pará, Brasil Guardian Life Insurance Tempo inteiro R$60.000 - R$120.000 por anoEvery day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live,...
-
Maintenance Technician
35 minutos atrás
Belém, Brasil The Judge Group Tempo inteiro1 week ago Be among the first 25 applicantsThis range is provided by The Judge Group.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$*****/hr - $*****/hrMaintenance MechanicJob Type: Full-TimeIndustry: Industrial Maintenance / ManufacturingOverview:We're hiring a skilled Maintenance...
-
Maintenance Technician
4 semanas atrás
Belém, Brasil The Judge Group Tempo inteiro1 week ago Be among the first 25 applicants This range is provided by The Judge Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $27.00/hr - $30.00/hr Maintenance Mechanic Job Type: Full-Time Industry: Industrial Maintenance / Manufacturing Overview: We’re hiring a skilled...
-
Behavioral Health Technician- ABA
Há 5 dias
Belém, Brasil Clarvida Tempo inteiroJoin to apply for the Behavioral Health Technician- ABA role at Clarvida 3 days ago Be among the first 25 applicants Join to apply for the Behavioral Health Technician- ABA role at Clarvida About Your RoleAs a Behavioral Health Technician, you will provide one-to-one services to children and adolescents between the ages of 2-24, who are confronted with...
-
BIM Technician
1 semana atrás
Belém, Brasil Age SE Tempo inteiroOverview We are seeking a detail-oriented and collaborative BIM Technician to join our team in Belem, Pará. In this role, you will support project teams by developing and managing Building Information Models that help transform concepts into reality. Working closely with senior BIM staff and project managers, you’ll play a key role in creating accurate...
-
On-Call IT Field Technician
4 semanas atrás
Belém, Brasil Geeks on Site Tempo inteiroOverview On-Call IT Field Technician - PC, Mac, Printer & Scanner Support Location: Multiple U.S. Cities (Local, Onsite Support) Job Type: Independent Contractor (1099) Pay: $40-$45/hour (on-site) + mileage reimbursement over 20 miles one way Schedule: Flexible - You accept jobs based on your availability Important Note This is an on-call, 1099...
-
Bim Technician
Há 7 dias
Belém, Brasil Age Se Tempo inteiroOverviewWe are seeking a detail-oriented and collaborative BIM Technician to join our team in Belem, Pará.In this role, you will support project teams by developing and managing Building Information Models that help transform concepts into reality.Working closely with senior BIM staff and project managers, you'll play a key role in creating accurate...
-
Pharmacy Technician
4 semanas atrás
Belém, Brasil CVS Health Tempo inteiroOverview Join to apply for the Pharmacy Technician role at CVS Health . Responsibilities Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health Following pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate...
-
Pharmacy Technician
53 minutos atrás
Belém, Brasil Cvs Health Tempo inteiroOverviewJoin to apply for the Pharmacy Technician role at CVS Health.ResponsibilitiesLiving our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient healthFollowing pharmacy workflow procedures at each pharmacy workstation (production, pick-up, drive-thru, and drop-off) for safe and accurate...
-
Automotive Technician
4 semanas atrás
Belém, Brasil Monro, Inc. Tempo inteiroOverview Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. Headquartered in Rochester, New York, Monro has grown to nearly 1,300...
-
Maintenance Mechanic
Há 5 dias
Belém, Brasil The Judge Group Tempo inteiroJoin to apply for the Maintenance Mechanic ) role at The Judge Group 3 days ago Be among the first 25 applicants Join to apply for the Maintenance Mechanic ) role at The Judge Group Get AI-powered advice on this job and more exclusive features. Location: Bethlehem, PASalary: $27.00 USD Hourly - $30.00 USD HourlyDescription: Maintenance MechanicLocation:...
