Lead, Master Data Management Operations

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Data Analytics & Computational Sciences

Job Sub Function:

Business Intelligence

Job Category:

Professional

All Job Posting Locations:

Bogotá, Distrito Capital, Colombia, São José dos Campos, São Paulo, Brazil

Job Description:

Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for Lead, Master Data Management Operations.

Purpose:

Johnson & Johnson Global Services is currently recruiting for a Lead, Master Data Operations to support customer and vendor master data execution processes. This role will be based at the Global Services Capability Center in Bogota, Colombia or São José dos Campos, São Paulo, Brazil. Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, provides best-in-class, cost-effective services, and compliance—in a J&J way—to our Operating Companies around the world. "Reimagine the possibilities" at Johnson and Johnson Global Services We live this motto every day by creating game-changing business solutions for the world's largest and most broadly-based healthcare company. As a member of our Global Services team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J. At J&J Global Services, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

Key Responsibilities:
1. Deliver Operational Excellence

• Adhere to relevant laws and regulations, and adhere to the guidelines outlined in the J&J Credo.
• Execute regional/global programs Data Operations activities for their region / franchise in alignment with overall department strategies. May include management of business process outsourcing model, value capture, metrics, operational reviews, end-to-end business capabilities and/or departmental talent strategy.
• Oversee daily operations and escalations of master data management operations functions. Ensure SLAs exist and monitor response time. Manage and control data quality by driving escalations and discussions with stakeholders to identify and implement improvements. Communicate comprehensive data operations metrics and dashboards related to their franchise / region.
• Support Data Quality processes and collaborate on the refinement and implementation of creative solutions.
• Resolve complex process issues and ensure complete and up-to-date documentation.
• Provide on-the-job training for new team members.
• Establishes and implement programs and innovative initiatives (e.g. process improvements) for the Master Data Operations area.
• Oversee daily operations and escalations of master data management operations functions. Ensure SLAs exist and monitor response time. Manage and control data quality by driving escalations and discussions with stakeholders to identify and implement improvements. Communicate comprehensive data operations metrics and dashboards related to their franchise / region.
• Leads and implements projects, programs, and processes in support of the MDM Operations strategy and overall goals & objectives.

2. Be a Trusted Business Partner

• Build strong internal relationships with sector partners.
• Collaborate with relevant parties on practical aspects and offer guidance to external teams when necessary.
• Coach teammates in techniques, processes and responsibilities.
• Engage with business partners by providing appropriate guidance on data operations. Work with IT partners to resolve production issues. Drive strategic direction with third party team(s). Accountable for ensuring third party performance is in accordance with set SLAs.
• Work with JJT partners to resolve production issues.

3. Create Innovative Solutions

• Lead development of master data execution solutions to complex problems.
• Generate ideas and identify and implement process improvements in line with global standards.
• Adopt new ideas, rapid change, and new technologies to drive innovation.

Education

• A minimum of a bachelor's degree, preferably in logistics/supply chain or a related business field.

Required

• At least 6-8 years of professional experience.
• Proven experience in master data management within the context of large ERP platforms.
• Strong interpersonal skills and the ability to interact with employees at all levels.
• Openness to new ideas, rapid change, and new technologies.
• Strong analytical skills and the ability to think critically and express ideas in an organized and logical manner.
• Good interpersonal and relationship-building skills to help shape and model the desired culture.
• Focusing on customer needs.
• Ability to embed a culture of harmonization, process improvement, and value creation across business segments
• Ability to manage multiple initiatives and work in a matrix environment where priorities change rapidly, and tight deadlines exist
• Strong conflict resolution and negotiation skills
• Ability to lead and influence teams
• Skilled in process improvement, Six-Sigma, LEAN, Process Excellence certification
• Languages: Advanced English / Intermediate Portuguese / Intermediate Spanish

Preferred

• Experience in a shared services center of a multinational corporation.
• Knowledge of digital/intelligent automation capabilities.
• Experience in extracting detailed data sets from various sources, concatenating, and analyzing.

Required Skills:

Preferred Skills:

Accountability, Advanced Analytics, Analytical Reasoning, Business Intelligence (BI), Business Requirements Analysis, Communication, Data Analysis, Data Governance, Data Modeling, Data Privacy Standards, Organizing, Problem Solving, Statistical Analysis Systems (SAS) Programming, Systems Development, Technical Credibility, Technical Writing, Workflow Analysis

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