Customer Excellence Head

2 semanas atrás


Barueri, São Paulo, Brasil Merck S.A. Tempo inteiro US$80.000 - US$120.000 por ano

Work Your Magic with us  

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role

  • Strategic Leadership: Develop and implement a customer excellence strategy that aligns with corporate and regional objectives, ensuring a unified focus on customer satisfaction.
  • Customer Insights: Collect and analyze customer feedback and data to identify trends and areas for improvement, driving initiatives that enhance the customer experience.
  • Digital Transformation: Lead efforts to integrate digital tools and platforms, improving customer interactions and streamlining processes for greater operational efficiency.
  • Automation Implementation: Identify and execute opportunities for automation within customer service processes, aiming to boost efficiency and reduce response times.
  • Cash Collection Oversight: Manage cash collection processes to ensure timely and accurate receipt of payments, thereby enhancing cash flow and financial performance.
  • Cross-Functional Collaboration: Collaborate with sales, marketing, and other teams to ensure a consistent and high-quality customer experience across all touchpoints.

Who you are

  • Customer Experience Management: Proven experience in managing customer experience, preferably in a regional or global context, demonstrating a deep understanding of customer needs. This includes experience in customer service-related positions, such as Manager or Head.
  • Leadership Skills: Strong leadership abilities to inspire and influence teams, fostering a collaborative environment focused on achieving customer excellence.
  • Analytical Proficiency: Excellent analytical skills to interpret data effectively, facilitating informed decision-making and strategic planning.
  • Communication Abilities: Exceptional communication and interpersonal skills that enable effective collaboration across diverse teams and functions.
  • Project Management Expertise: Strong project management skills with a keen attention to detail, ensuring successful execution of initiatives and programs.
  • Multilingual Proficiency: Advanced proficiency in multiple languages, including advanced English and desirable advanced Spanish, enhancing communication with diverse customer bases and contributing to improved engagement and satisfaction.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity



  • Barueri, São Paulo, Brasil Merck Life Science Tempo inteiro

    Join to apply for the Customer Excellence Head role at Merck Life Science.Work your magic with usReady to explore, break barriers, and discover more?We know you've got big plans – so do weOur colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and...


  • Barueri, São Paulo, Brasil The U.S. Pharmacopeial Convention (USP) Tempo inteiro

    DescriptionWho is USP?The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness,...


  • Barueri, São Paulo, Brasil US Pharmacopeia Tempo inteiro

    Who is USP?The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and...


  • Barueri, São Paulo, Brasil The U.S. Pharmacopeial Convention (USP) Tempo inteiro

    Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness,...


  • Barueri, São Paulo, Brasil beBeeInnovative Tempo inteiro R$9.600 - R$12.400

    Job OpportunityAt our organization, we foster a culture of excellence and integrity.Our thriving environment is built on four key pillars: Delivering Excellence, Collaborative Spirit, Driving Success, and Innovative Solutions. We seek candidates who share our passion for delivering exceptional client experiences, working collaboratively with others, striving...


  • Barueri, São Paulo, Brasil US Pharmacopeia Tempo inteiro

    Who is USP?The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and...


  • Barueri, São Paulo, Brasil The U.S. Pharmacopeial Convention (USP) Tempo inteiro

    Description Who is USP? The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness,...


  • Barueri, São Paulo, Brasil Videojet Tempo inteiro

    **Key Responsibilities**:Product line management - profitably grow market share, develop and execute the regional business plan and portfolio strategy, identify and drive actions to achieve financial targets, and support new product development activity.Regional product line reporting - provide analysis and insight to the management team on the status of the...


  • Barueri, São Paulo, Brasil beBeeClient Tempo inteiro R$68.216 - R$85.352

    Be a Part of Our Thriving TeamWe value amazing people who are the driving force behind our organization. Our culture is built around four key components:Client: We strive to exceed client expectations by delivering superior and innovative solutions.Team: Collaboration and teamwork are essential to our success.Win: We aim to win in the market by providing...


  • Barueri, São Paulo, Brasil beBeeInnovation Tempo inteiro R$116.480 - R$134.920

    The development of safe, high-quality medicines is a global priority. To address this challenge, organizations collaborate with leading health and science experts to establish rigorous quality standards.One such organization is a world leader in the establishment of quality standards for medicines, dietary supplements, and food ingredients. This...