Technical Support Engineer

2 semanas atrás

Greater São Paulo Area, Brasil Kuaishou Technology Tempo inteiro R$40.000 - R$80.000 por ano

This role bridges communication between sales operations, customers, and back-end product development teams based in Beijing. The ideal candidate will have strong technical skills, an understanding of advertising monetization, and proficiency in Portuguese and English, enabling efficient support for local advertisers and driving customer acquisition and revenue growth.

Responsibilities

  • Support advertisers in integrating attribution solutions for apps and web, including MMPs (e.g., Appsflyer, Adjust) and pixel/SDK or server-side event API implementations.
  • Act as the local technical liaison between sales operations, advertisers, and the product development team in Beijing.
  • Understand and troubleshoot technical issues related to attribution and performance-based advertising.
  • Provide guidance and respond to customer questions regarding conversion reporting and optimization.
  • Collaborate with internal teams to ensure efficient communication and resolution of technical challenges affecting advertisers.

Requirements

  • Basic understanding of advertising monetization principles.
  • Strong data analysis skills, including proficiency in SQL query and data interpretation.
  • Basic computer skills and familiarity with one or more programming languages, with JavaScript preferred.
  • Proficiency in English and Portuguese (both written and spoken).

Nice to Have

  • Proficiency in Chinese to facilitate communication with Beijing-based product and R&D teams.
  • Experience working with attribution platforms and digital advertising measurement tools.
  • Prior experience supporting advertisers in performance-based advertising environments.

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