Technical Support Engineer Compliance

Technical Support Engineer Compliance Microsoft invites qualified candidates to apply for the Technical Support Engineer Compliance role within the Customer Service & Support team. The Customer Experience and Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences across Microsoft’s portfolio. The Customer Service & Support (CSS) team delivers a seamless support experience powered by Microsoft’s AI technology, resolving issues quickly and securing future operations. As a Technical Support Engineer, you will own, troubleshoot, and solve customer technical issues. This opportunity accelerates career growth, hones problem‑solving, collaboration and research skills, and develops your technical proficiency. Microsoft offers a 100% remote work option for this role. Microsoft’s mission is to empower every person and organization on the planet to achieve more. We foster a culture of respect, integrity, accountability, inclusion, and growth mindset. Responsibilities Business Integration Implement strategic business decisions with customers, partners, and teams to increase market share and influence peers. Product/Process Improvement Contribute to or develop automation techniques and diagnostic tools to improve cross‑group effectiveness. Provide feedback to senior engineers or serviceability teams on product functionality and enhancements. Participate in case triage meetings to share knowledge and accelerate customer solutions. Engage with engineering teams to investigate product bugs, assess business impact, and collaborate on fixes. Translate feedback and create processes and workflows for case resolution. Readiness Implement end‑to‑end readiness programs, mentorship, triage leadership, content creation, and quality assurance checks. Mentor Technical Support Engineers and members from other teams outside of CSS, developing deep competence in support topics. Response and Resolution Act as an advisor to the customer for complex, repeatable, or escalated cases, creating knowledge‑base articles to improve future outcomes. Perform complex product troubleshooting, remediate issues, and collaborate with development teams for incident resolution. Analyze patterns of problems and identify workflows to optimize support engineering delivery. Review complex issues involving multiple components, keeping customers informed of status and solutions. Collaborate on cross‑team and cross‑product technical issues with support engineering, product, services, and account teams. Other Embody Microsoft’s culture and values in all interactions. Qualifications Required / Minimum Qualifications Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support or consulting experience, OR 5+ years of relevant experience. Business‑level fluency in reading, writing, and speaking English. Background Check Requirements Must pass Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. Additional or Preferred Qualifications Adopt a CyberDefender Mindset, proactively partnering to safeguard security. Certifications: CISSP, Comptia Security+, ISC² CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner‑Tregoe, or equivalent. Customer Service foundational knowledge or equivalent training. Effective communication with customer managers and executives on technical and business issues. Proficiency in organization, time management, project management, and negotiation. 3+ years of experience providing support for enterprise‑level customers. Working knowledge of Purview Compliance (eDiscovery, Auditing, DLP, Secure Labels, etc.). 3+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance). Microsoft is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. #J-18808-Ljbffr